Overview
Work History
Education
Skills
Objective
Certifications
Accomplishments
References
Timeline
Generic

Alexandro Carbajal

1618 Kingwood Dr. Laredo,TX

Overview

10
10
years of professional experience

Work History

Assistant Branch Manager, Operations (Salary)

PNC Financial Services
Laredo, TX
11.2021 - Current
  • Overseeing the operations, growth, and success of the financial institution.
  • Staying updated with the various regulations and banking procedures, including knowledge of the latest policies and government rules.
  • Ensuring compliance with all regulatory requirements related to branch operations.
  • Adhere to financial services security and audit procedures.
  • Managing financial data and building strategies for sales growth.
  • Navigating complex financial systems, and providing exceptional customer service.
  • Building raptor with clients by interviewing clients in order to better understand their needs to set and implement financial plans and offer investment advice.
  • Supervising employees during day-to-day tasks, managing the overall workflow of a workplace, and motivating staff to enhance performance.
  • Conducting performance reviews of staff, identifying improvement areas, and providing feedback and coaching to enhance productivity.
  • Preparing daily and monthly reports on branch activities for upper management.
  • Responsible for arranging team meetings and planning weekly employee schedules.
  • Ensure schedules align with overall company goals. Resolve scheduling conflicts in a professional and efficient manner.
  • Addressing customer complaints according to company policies and procedures; providing customer support in escalated situations.
  • Ensure all appointments are properly documented and recorded in company databases.
  • Overseeing and maintaining branch's currency inventory.
  • Recruiting new staff members through job postings and conducting interviews.

Financial Solution Consultant (Full Time)

BBVA USA Bank
Laredo, TX
04.2018 - 10.2021
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Applied appropriate policies and procedures to identify and manage risks and prevent loss.
  • Networked with business establishments to uncover sales opportunities by setting up appointments and seeking on sites.

Sales and Service Advisor (Full Time)

BBVA Compass Bank
Laredo, TX
04.2016 - 04.2018
  • Proficient in performing routine and complex banking transactions, with superior knowledge of bank products and pertinent regulations.
  • Built and maintained client relationships through quality, personalized interactions.
  • Recognized banking needs for clients to present and promote consumer banking products.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.

Bank Teller (Full Time)

BBVA Compass Bank
Laredo, TX
04.2014 - 04.2016
  • Supported daily branch operations by providing premium customer service to each customer with fast and efficient banking services ensuring the accurate processing of customer transactions.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Assisted customers with account maintenance questions and procedures, improving efficiency when referrals to other staff were unnecessary.
  • Promoted bank products and services by referring customers to appropriate business partners as necessary, and directed specific questions to appropriate branch personnel.
  • Maintained confidentiality of bank records and client information.
  • Verified identifications, customer signatures on documents and checked account balances in accordance with bank policy to ensure the accuracy of all paperwork before submitting for approval.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Trained employees on cash drawer operation.

Education

Bachelor of Arts - Business Administration

Texas A&M International University
Laredo, TX
12.2013

Associate of Arts - Business Administration

Laredo Community College
Laredo, TX
07.2011

Skills

  • Effective communication skills orally and in writing in the English and Spanish language
  • Strong leadership skills by guiding a team or individual to achieve a certain goal through direction and motivation thus delivering high performance results
  • Ability to interact effectively, cooperate, collaborate and manage conflicts with other people to get things done
  • Ability to multitask and prioritize tasks well by managing time and resources effectively in order to meet company’s goals
  • Excellent analytical, organizational, team building and planning skills
  • Detail-oriented, able to analyze data to check for errors and inaccuracies
  • Flexible and willing to volunteer time in order to assist fellow coworkers and therefore the operational needs
  • Resourceful, adaptable and proactive leaner
  • Financial expertise providing guidance on managing personal and business assets
  • Proficient in operating technology such as computers, tablets, and phones
  • Proficient in Microsoft Office Programs and other computer programs

Objective

To obtain a highly rewarding career that utilizes my years of experience, and will provide me with advancement opportunities.

Certifications

  • Nationwide Mortgage Licensing System (NMLS) Certification 1484904.
  • Texas notary public from July 2017 to July 2021.

Accomplishments

  • Volunteer at the Laredo Webb County Fire Department (February 2020 to November 2020).
  • Top Performer Summit Club Award (BBVA 2015).
  • Crew Member of the Month Award (McDonald’s April 2014).

References

Mario Cantú

Cantumario89@yahoo.com

956-236-7993

Joel De La Rosa

Joeldlr77@hotmail.com

956-206-6609

Gladys Cantú

Gladys.cantu@hotmail.com

956-284-9696

Timeline

Assistant Branch Manager, Operations (Salary)

PNC Financial Services
11.2021 - Current

Financial Solution Consultant (Full Time)

BBVA USA Bank
04.2018 - 10.2021

Sales and Service Advisor (Full Time)

BBVA Compass Bank
04.2016 - 04.2018

Bank Teller (Full Time)

BBVA Compass Bank
04.2014 - 04.2016

Bachelor of Arts - Business Administration

Texas A&M International University

Associate of Arts - Business Administration

Laredo Community College

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Alexandro Carbajal