Alexandros Maroulis
Ocean View,DE
Summary
Highly skilled professional with a strong background in Cybersecurity and AI, and leadership experience in Operations, HR, and Consumer Asset Management. Known for driving efficiency and growth through strategic use of technology and data. Results-driven leader ready to make an immediate impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consumer Asset Manager/Collection Specialist I, II, III
M&T Bank
Millsboro, USA
01.2019 - 10.2024
- Manage and pursue the collection of overdue consumer loans and accounts, negotiating payment plans to minimize losses for the bank
- Oversaw a portfolio of delinquent accounts, employing strategic collection techniques to maximize recovery rates while maintaining customer relationships
- Engaged with customers via phone, email, or in-person to negotiate payment plans, settlements, and resolve disputes, ensuring compliance with company policies and legal regulations
- Analyzed account data to identify trends, monitor payment patterns, and provide regular reports on collection activities and performance metrics to management
- Addressed escalated customer issues and complex cases, working collaboratively with internal teams to find effective solutions and minimize potential losses
Manager
McDonald's
Bethany Beach, USA
01.2014 - 02.2019
- Responsible for running restaurant and making sure everything was flowing smoothly with administration work, overseeing 15-20 employees, and customer transactions
- Interviewed, hired, and trained employees
- Technology hardware and software setup and troubleshooting
- Ran administration work i.e., inventory control, employee’s paperwork, store budget and weekly purchasing orders
Education
Bachelor of Science - Computer Science with concentration in Artificial Intelligence
Wilmington University
New Castle, DEBachelor of Science - Cybersecurity
Wilmington University
New Castle, DEAssociate of Applied Science - Biological Sciences
Delaware Technical Community College
Georgetown, DESkills
- Customer Relationship Management (CRM)
- Technical Troubleshooting
- Cybersecurity Awareness
- Basic Programming Skills
- Data Analysis & Interpretation
- Effective Communication
- Active Listening & Empathy
- Project Management
- Documentation & Reporting
- Problem-Solving & Critical Thinking
- System installations
- Technical communication
- Documentation Management
Certification
- Data Analytics (Wilmington University)
- Web Applications Development (Wilmington University)
- Java Programming (Wilmington University)
Timeline
Consumer Asset Manager/Collection Specialist I, II, III
M&T Bank
01.2019 - 10.2024
Manager
McDonald's
01.2014 - 02.2019
- Data Analytics (Wilmington University)
- Web Applications Development (Wilmington University)
- Java Programming (Wilmington University)
Bachelor of Science - Computer Science with concentration in Artificial Intelligence
Wilmington University
Bachelor of Science - Cybersecurity
Wilmington University
Associate of Applied Science - Biological Sciences
Delaware Technical Community College
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