Alexandru Stefan Mustata
Bucharest,Bucharest
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Shore Excursions Manager
Holland America Line
Seattle, WA
04.2017 - Current
- Lead the Shorex Team and managed the onboard Shore Excursion Program, maximizing guest service and revenue opportunities.
- Generated weekly performance reports detailing the number of bookings made, revenue generated, customer satisfaction ratings.
- Stayed abreast of changes in regulations related to cruise industry standards in order to ensure compliance within the department.
- Maintained relationships with tour operators, keep them informed with ship ETA&ETD, tour descriptions, departures, duration, minimum and maximum.
- Present live Shore Excursion PowerPoint sales presentation(s) during voyage to maximize revenue and service.
- Provide timely ongoing feedback to shipboard and shore side management on revenue, customer service, training and Assistant Shorex Managers, Shorex staff performance.
- Generates revenue reports and Manager’s information reports including notable events that happen during the cruise.
- Manage operation of the Shore Excursion Office, including guest sales and service, team member’s duty schedules, office hours and maintenance of office equipment, Shorex dispatch, on board and on the pier.
Assistant Shore Excursion Manager
Holland America Line
Seattle, WA
04.2014 - 04.2017
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Coordinated with tour operators to provide quality customer service for shore excursions.
- Asked open-ended questions to best understand client needs and determine best suitable excursion.
- Achieve or exceed Shore Excursion revenue and cost of sales objectives per established targets.
- Possess and share knowledge of established tour program. Monitor, escort tours and provide feedback on a daily basis.
- When required by Shore Excursion Manager or circumstance, update and present live Shore Excursion PowerPoint sales presentation(s) during voyage to maximize revenue & service.
Personal Trainer
Steiner Leisure
Miami, FL
12.2007 - 12.2013
- The primary responsibility of a personal trainer on a cruise ship is to help guests reach their fitness goals while onboard, leading fitness classes and Sales Seminars.
- Developed personalized fitness programs for guests based on their individual goals and needs.
- Educated guests about the benefits of regular exercise and healthy eating habits.
- Responded promptly to guests inquiries regarding services offered or upcoming classes and seminars.
Education
Physical Education Teacher - Swimming
National University of Physical Education & Sport
Bucharest07-2006
Skills
- Goal orientated
- Product knowledge: Managed Shore Excursions department in all regions
- Revenue and Customer service focus
- Multi-tasking strength
- Positive and friendly
- Resourcefulness
Timeline
Shore Excursions Manager
Holland America Line
04.2017 - Current
Assistant Shore Excursion Manager
Holland America Line
04.2014 - 04.2017
Personal Trainer
Steiner Leisure
12.2007 - 12.2013
Physical Education Teacher - Swimming
National University of Physical Education & Sport
Similar Profiles
ANA KATRINA BANOANA KATRINA BANO
Assistant Cook at Holland America LineAssistant Cook at Holland America Line
John SolomonJohn Solomon
GUEST SERVICES ADMINISTRATOR at Holland America LineGUEST SERVICES ADMINISTRATOR at Holland America Line
Ma. Elena LegasteMa. Elena Legaste
Sommelier at Holland America Line/United Philippine LinesSommelier at Holland America Line/United Philippine Lines