Utkirbek Hamrokulov
Andijan
Summary
Dynamic Shore Excursions Manager with a proven track record at Carnival Cruise Line, enhancing guest satisfaction and increasing revenue through innovative tour planning and effective vendor negotiations. Excelled in fostering strong relationships and optimizing operational efficiency. Skilled in multilingual communication and teamwork, consistently achieving high levels of customer satisfaction and team engagement.
Shore excursions professional with strong focus on results and team collaboration. Skilled in itinerary planning, vendor negotiations, and customer service. Known for reliability and adaptability in dynamic environments. Adept at managing logistics and ensuring guest satisfaction.
Professional in travel and tourism industry with proven track record in managing comprehensive shore excursion programs. Known for delivering exceptional customer experiences by meticulously planning and executing diverse shore activities. Highly reliable team player with focus on collaborative efforts and adaptability, bringing strong organizational and leadership skills to drive success.
Overview
14
14
years of professional experience
Work History
Shore Excursions Manager
Carnival Cruise Line
06.2011 - 08.2025
- Developed an effective system for managing refunds and cancellations, minimizing financial loss due to last-minute changes.
- Developed strong relationships with local tour operators, ensuring top-quality excursions for guests.
- Ensured safety and security of guests during excursions by implementing robust risk management procedures.
- Established a positive work culture within the shore excursions department, promoting collaboration and teamwork in pursuit of exceptional guest experiences.
- Communicated proactively with guests about excursion details and any relevant updates, fostering trust and satisfaction among customers.
- Streamlined booking processes for increased efficiency in handling guest reservations.
- Conducted regular evaluations of tour operators, maintaining high standards for quality and safety across all offerings.
- Improved on-board revenue by creating enticing marketing materials showcasing excursion options.
- Maintained accurate inventory records, enabling efficient allocation and distribution of resources across all excursions.
- Optimized scheduling to maximize guest participation in shore excursions, increasing revenue potential.
- Enhanced guest satisfaction by coordinating and overseeing diverse shore excursion offerings.
- Supported ongoing professional development within the team through coaching sessions and performance reviews, leading to consistently high levels of employee engagement and retention.
Education
Bachelor of Science - English Language And Literature
Andijan State Pedagogical Insitute of Languages
Andijan, Uzbekistan06-2010
Skills
- Multilingual communication
- Vendor negotiation
- Global destinations
- CRM software
- Tour planning expertise
- Itinerary development
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Reliability
- Organizational skills
- Effective communication
- Cash handling
- Accurate documentation
- Customer relationship management
- Employee training
- Reservation software
Languages
English
Full Professional
Russian
Professional Working
Uzbek
Native or Bilingual
Timeline
Shore Excursions Manager
Carnival Cruise Line
06.2011 - 08.2025
Bachelor of Science - English Language And Literature
Andijan State Pedagogical Insitute of Languages
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