Alexarae Aperila
Bonney Lake
Summary
Versatile Certified Pharmacy Technician with a proven track record at Madigan Army Medical Center, enhancing patient care and customer satisfaction. Excelled in training peers, showcasing exceptional attention to detail and problem-solving skills. Achieved significant improvements in service quality through meticulous data entry and outstanding customer service, embodying a commitment to excellence and efficiency.
Overview
13
13
years of professional experience
Work History
Certified Pharmacy Technician
Madigan Army Medical Center, MAMC
09.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Certified Pharmacy Technician
LBJ Tropical Medical Center
05.2017 - 04.2023
- Trained new pharmacy technicians as the outpatient lead technician..
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Medication reconciliation
Administrative Assistant to the General Manager
Peter E. Reid Stevedoring
09.2015 - 04.2017
- Create work orders, billing, invoices and supporting documents.
- Prepare and perform annual inventory.
- Generate customer statements and receipts.
- Enhanced communication between departments by scheduling regular meetings and distributing meeting agendas.
- Facilitated smooth day-to-day operations through diligent maintenance of office supplies inventory levels.
Family Assessment Worker/Home Visitor
Department of Health
12.2013 - 09.2015
- Maintained confidentiality of sensitive family information in accordance with organizational policies and applicable regulations.
- Ensured timely submission of required reports for funding sources or regulatory bodies to maintain compliance standards.
- Established trust with families through empathetic communication, active listening, and cultural sensitivity.
- Developed strong partnerships with local organizations to expand available resources for families served within the program scope.
- Promoted child safety by identifying potential risks during home visits and providing appropriate resources or referrals.
Floor Staff Member
Regal Cinemas
06.2013 - 12.2013
- Assisted with opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Medical Assistant Intern
Concentra Urgent Care
03.2012 - 04.2012
- Completed 180 hours of externship for College credit.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collect vital signs and assist Doctor's in conducting full patient physical exams.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
Education
Associate of Applied Science - Medical Assisting
Remington College
Honolulu, HI06-2012
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
Timeline
Certified Pharmacy Technician
Madigan Army Medical Center, MAMC
09.2023 - Current
Certified Pharmacy Technician
LBJ Tropical Medical Center
05.2017 - 04.2023
Administrative Assistant to the General Manager
Peter E. Reid Stevedoring
09.2015 - 04.2017
Family Assessment Worker/Home Visitor
Department of Health
12.2013 - 09.2015
Floor Staff Member
Regal Cinemas
06.2013 - 12.2013
Medical Assistant Intern
Concentra Urgent Care
03.2012 - 04.2012
Associate of Applied Science - Medical Assisting
Remington College
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