Alexas Arrington
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Teaching Assistant
PROMISE ACADEMY
2022.11 - 2023.03
- Provide lessons to students
- Manage classroom behavior
- Track student's academic progress
- Create lesson plans and science experiments
- Photographer for school events/yearbook
- Trained new staff members on proper customer service and hospitality policies.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Customer Service Agent
Xtend Healthcare
2021.01 - 2021.10
- Collected and logged sensitive information
- Demonstrated precise HIPAA protocols
- Handled client calls with great empathy and professionalism
- Participated in morning meetings and daily instant messaging
- Provided valuable individual and teamwork
- Scored highly on monthly company courses
Support Specialist
Communities In Schools
2019.12 - 2020.07
- Compiled lists of case-managed students
- Created training materials for workshop sessions
- Coordinated support and incentives to impact collegiate and workforce persistence
- Developed systems to track student outcomes and participation
- Generated support plan to prevent dropout/job resignation
Promotions Assistant
Entercom Communications
2019.06 - 2020.03
- Organized equipment safely to remote locations for social and musical events
- Developed relationships with station listeners
- Implemented broadcasting techniques and social media management
- Promoted events with social media
- Memorialized events through cutting-edge photography to solidify social media presence
Hospitality Agent
Immersion Hospitality
2017.12 - 2019.09
- Provided exceptional customer service via telephone
- Worked well with others in office settings
- Successfully managed confidential customer data records using Core software
- Trained new employees
- Managed high call volume with tact and professionalism
- Fulfilled administrative tasks
- Identified, researched, and resolved customer disputes
- Handled 100+ customer interactions daily while providing detailed, personalized, and polite service
- Contributed expertise and followed leadership directives at appropriate times
Education
Bachelor of Arts - Communication
University of Memphis
Memphis, TN05.2018
Skills
- Office Administration
- Computer Networking
- Technical Support
- Desktop Support
- Social Media Management
- Adobe Photoshop
- Customer service (10+ years)
- Customer support (6 years)
- Maintaining Safe Environment
- Reading and Writing Support
- First Aid
- PowerPoint Presentations
Timeline
Teaching Assistant
PROMISE ACADEMY
2022.11 - 2023.03
Customer Service Agent
Xtend Healthcare
2021.01 - 2021.10
Support Specialist
Communities In Schools
2019.12 - 2020.07
Promotions Assistant
Entercom Communications
2019.06 - 2020.03
Hospitality Agent
Immersion Hospitality
2017.12 - 2019.09
Bachelor of Arts - Communication
University of Memphis
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