Alexcia Bland
Toronto,OH
Summary
Customer service professional with expertise in team supervision and training. Proficient in public speaking and written communication, enhancing operational effectiveness through effective incident management. Strong multitasking and time management skills contribute to delivering positive customer experiences, even under pressure. Committed to adapting to new challenges and supporting organizational goals with consistent practices.
Overview
7
7
years of professional experience
Work History
Security America
Security Officer Site Supervisor
Newell, West Virginia
01.2025 - Current
- Supervised security personnel, ensuring adherence to safety protocols to create a secure environment.
- Conducted regular inspections of premises to identify potential security risks.
- Managed incident reports, maintaining accurate logs to facilitate effective response and analysis.
- Coordinated training sessions for new security staff on procedures and policies.
- Monitored surveillance systems to promptly identify and address suspicious activities.
- Responded promptly to alarms and emergencies, ensuring swift resolution of issues.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
Change Inc Family Medical Care
Medical Front Desk
Weirton, West Virginia
01.2024 - 01.2025
- Scheduled patient appointments using electronic health record systems to streamline patient flow.
- Verified insurance information and collected co-pays from patients.
- Ensured confidentiality of patient records in compliance with HIPAA regulations, protecting patient privacy.
- Coordinated communication between patients and healthcare providers effectively.
- Delivered customer service at front desk to enhance patient experience and foster a welcoming environment.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
Allied Universal
Security Professional
Newell, West Virginia
04.2023 - 01.2024
- Inspected building security systems to ensure optimal functioning and safety.
- Monitored security cameras and alerted management about suspicious activity.
- Investigated security alarms, altercations and suspicious activity.
- Prepared detailed reports on station operations and security incidents to inform management decisions.
- Provided security for high-profile individuals and events.
- Conducted security patrols of healthcare facilities to ensure safety and security.
Public Library Of Steubenville & Jefferson County
Librarian
Toronto, Ohio
02.2019 - 10.2023
- Guided patrons in locating library materials and resources to enhance their experience.
- Responded to patrons' inquiries and facilitated access to requested materials, improving service satisfaction.
- Managed circulation desk operations, checking in and out library items.
- Supported library events and educational programs, contributing to community engagement and learning.
- Researched and recommended materials based on patron interests.
- Cataloged and organized new books and media for easy access.
- Trained new staff on library procedures and customer service practices.
- Organized shelves, book displays, and other library areas according to established guidelines.
Education
High School Diploma -
Toronto Jr/Sr High School
Toronto, OH09-2018
Skills
- Customer service
- Team management
- Staff training
- Team building
- Problem solving
- Attention to detail
- Data entry
- Record keeping
- Computer skills
- Time management
- Leadership
- Effective communication
- Written communication
- Public speaking
- Dependable and responsible
- Positive attitude
Timeline
Security America
Security Officer Site Supervisor
01.2025 - Current
Change Inc Family Medical Care
Medical Front Desk
01.2024 - 01.2025
Allied Universal
Security Professional
04.2023 - 01.2024
Public Library Of Steubenville & Jefferson County
Librarian
02.2019 - 10.2023
High School Diploma -
Toronto Jr/Sr High School