Multi-lingual sales and customer service expert with international management experience. Proficient negotiator adept at handling high-priority projects. Proven leader driving teams to exceed customer expectations.
Overview
49
49
years of professional experience
Work History
Latin America Associate
Millvale Management Consultants, SC
, USA
01.2015 - Current
Individual and Organizational Development with an emphasis on team development, organizational assessment, executive development, and defining core competencies for organizations in Latin America
Owner
Heida Center S. de R.L. de CV.
Cuernavaca, Mexico
01.2010 - 12.2014
Established initiative aimed at improving population's health in Mexico
Supplied specialized products and services to the target market
General Management and Operational Activities
General Manager
KDH Associates
Chicago, USA
01.1994 - 12.2010
Consulting to small to medium-sized companies in the USA and Europe seeking international business opportunities
Chairman of the Board of Directors
Servicios del Espectro y Comunicaciones S.A. de C.V.
Mexico City, Mexico
01.2002 - 12.2007
Managed investments in Mexican communication enterprises
Developed and implemented General Investment strategies for the company
Director - General Manager - Latin America
Syncor Overseas Ltd.
Mexico City, Mexico
01.1999 - 12.2002
Facilitated transfer of nuclear pharmaceuticals for healthcare providers.
Managed commercial operations targeting Central and South American markets
Spearheaded acquisition and merger of local company to streamline sales processes for the medical community
Partner and Executive Vice President
SDE Ltd.
Chiai, Republic of China
01.1994 - 12.1999
Established Polyethylene products company for waste containment solutions
Developed corporate strategy focused on international markets
Director of Operations
National Seal Company
Aurora, USA
01.1990 - 12.1994
Manufacturing and sales of high and low-density polyethylene products (geo-membrane) for use in waste containment
Strategic and executive management of international distributors
Various Marketing Management Positions
Dow Chemical USA
Midland, USA
01.1976 - 12.1990
Directed commercial leadership initiatives for divisional sales efforts
Education
Babson College
Wellesley, MA
Skills
Courteous and Professional
Customer service orientation
Flexible Schedule
Computer Skills
Cross-Functional Teamwork
Customer interaction
Customer Engagement
Performance Improvement
Decision-Making
Relationship Building
Process Improvement
Customer Service
Sales expertise
Business strategies
Client Engagement
Management Support
Complex Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Danish
Native/ Bilingual
Timeline
Latin America Associate
Millvale Management Consultants, SC
01.2015 - Current
Owner
Heida Center S. de R.L. de CV.
01.2010 - 12.2014
Chairman of the Board of Directors
Servicios del Espectro y Comunicaciones S.A. de C.V.
01.2002 - 12.2007
Director - General Manager - Latin America
Syncor Overseas Ltd.
01.1999 - 12.2002
General Manager
KDH Associates
01.1994 - 12.2010
Partner and Executive Vice President
SDE Ltd.
01.1994 - 12.1999
Director of Operations
National Seal Company
01.1990 - 12.1994
Various Marketing Management Positions
Dow Chemical USA
01.1976 - 12.1990
Babson College
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