Alexcis Chavez
Carteret,NJ
Summary
Proven to excel in high-pressure environments, demonstrated during tenure at Carteret Police Department by enhancing emergency response times and fostering officer safety. Skilled in data entry and customer service, showcasing a blend of empathy and efficiency. Achieved significant improvements in inter-departmental communication and client satisfaction, leveraging resourcefulness and a customer-oriented approach.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Garden State Cold Storage
2023.09 - 2024.09
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Scheduled appointments for incoming truck deliveries.
Customer Service Associate
Wawa
2021.05 - 2023.09
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Prepared food and beverages quickly and with great accuracy.
- Stocked to cooler with new product and removed out dated product.
- rotated stock on the sales floor
- assisted on register allowing customers to enter and leave the store in a timely manner.
Police Dispatcher
Carteret Police Department
2019.11 - 2020.06
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
Early Childhood Caregiver
Precious Pumpkin Learning Academy
2016.10 - 2019.08
- Maintained accurate records of children''s developmental milestones, providing valuable insights for future educational planning.
- Assisted in the planning and execution of special events, such as field trips and holiday celebrations, enhancing the overall early childhood experience for students.
- Provided emotional support to young children, fostering a nurturing and safe environment for growth.
- Encouraged physical activity through structured outdoor playtime sessions designed to improve gross motor skills.
- Promoted social skills among children through group play and collaborative projects.
- Established strong relationships with parents, maintaining open communication lines regarding their child's progress and needs.
- Supported early literacy development by incorporating storytime activities into daily routines.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
High School Diploma -
Carteret High School
Carteret, NJ06.2015
Skills
- Independent worker
- Customer Service-Oriented
- Resourceful
- Complaint Handling
- Complex Problem-Solving
- Guest Services
- Assertiveness
- Data Entry
- Typing Speed
- Dependable and Responsible
- Patience and Empathy
- Housekeeping
Hobbies
- Cooking and baking with my family
- Playing video games
- putting together puzzles as well as diamond paintings
Timeline
Data Entry Clerk
Garden State Cold Storage
2023.09 - 2024.09
Customer Service Associate
Wawa
2021.05 - 2023.09
Police Dispatcher
Carteret Police Department
2019.11 - 2020.06
Early Childhood Caregiver
Precious Pumpkin Learning Academy
2016.10 - 2019.08
High School Diploma -
Carteret High School
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