Alex E. Sarabia
Palmdale,CA
Summary
To secure a career opportunity that can utilize my diverse experience and skills while making a significant contribution to the success of the organization. A reliable, top-notch sales associate with outstanding customer service skills and relationship-building. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Overview
15
15
years of professional experience
Work History
Sales Agent
Viking Cruises
01.2023 - 04.2024
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to travel agents in English and Spanish to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns.
- Explained features and advantages of [Type] products or services to promote sales.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Assisted call-in travel agents with questions.
Sales Specialist
Spectrum
11.2021 - 09.2022
- Sell benefits of cable, internet, home phone and mobile phone services
- Consistently exceed monthly sales quotas
- Resolve customer concerns during face-to-face customer service interactions
- Build rapport quickly and maintain customer relationships to ensure repeat business and generate referrals.
Operations/Junior Estimator
FIX Auto
05.2021 - 11.2021
- Payroll and Accounts Receivable
- Sales to secure new business and increase revenue from existing customers
- Manage intake schedule to maximize efficiency and improve repair cycle time
- Resolve customer concerns in a mutually beneficial way
- Create estimates under the direction of the production manager.
Insurance Sales Agent
Automobile Club of Southern California
11.2019 - 03.2021
- Build and maintain strong relationships
- Educate customers on benefits of insurance products
- Address customer service needs
- Inspect vehicles and document condition.
Lead Agent- Air Department Call Center
Princess Cruises
06.2015 - 10.2019
- Responsible for training new and existing agents in SABRE air system
- Provide daily assistance to agents while training them in problem-solving techniques
- Provide technical support and troubleshooting as needed
- Resolve customer concerns.
Sales Representative
Ashley Furniture HomeStore
03.2014 - 06.2015
- Educate customers on various types of furniture styles, materials, and designs
- Negotiate pricing and financing terms to benefit both the company and customer
- Build and maintain client relationships for repeat business and referrals
- Assemble display model furniture and keep display areas clean and organized.
Regional Manager
Primerica Financial Services
05.2009 - 03.2014
- Design and administer training program for new associates
- Create PowerPoint presentations to educate clients on financial products and highlight benefits
- Organize team-building events
- Foster positive, competitive office morale through contests and incentives.
Education
In Progress -
BYU Idaho
GED -
Antelope Valley Adult Education, CA
Lancaster, CA11.2019
Skills
- Fluent in English and Spanish
- Organized with high attention to detail
- Sales Presentations
- Proposal Development
- Sales Strategies
- Client Relations
- Key relationship management
- Sales Training
- 20 years of Customer Service Experience
- 12 years of Management Experience
- Strategy Development
- Product Demonstrations
- Paperwork Processing
- Contract Preparation
References
- Mateo Perrett, (661) 902-3578
- Marc Evans, (661) 406-3367
- Chaz Meador, (661) 803-1760
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
Viking Cruises
01.2023 - 04.2024
Sales Specialist
Spectrum
11.2021 - 09.2022
Operations/Junior Estimator
FIX Auto
05.2021 - 11.2021
Insurance Sales Agent
Automobile Club of Southern California
11.2019 - 03.2021
Lead Agent- Air Department Call Center
Princess Cruises
06.2015 - 10.2019
Sales Representative
Ashley Furniture HomeStore
03.2014 - 06.2015
Regional Manager
Primerica Financial Services
05.2009 - 03.2014
In Progress -
BYU Idaho
GED -
Antelope Valley Adult Education, CA