Alexi Mahramus
Youngstown
Summary
Adept at enhancing customer experiences, I leveraged teamwork and food presentation skills at Dunkin Donuts to elevate service quality. Known for reliability and exceptional time management, I consistently contributed to positive environments, achieving significant customer satisfaction.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Experienced with delivering superior customer service and ensuring guest satisfaction. Utilizes strong interpersonal skills to communicate effectively with team members and guests. Knowledge of managing multiple tasks simultaneously to maintain smooth and efficient operations.
Overview
6
6
years of professional experience
Work History
Barista
Dunkin Dounts
03.2024 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Retail Sales Associate
Culturati Studios
04.2020 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Restaurant Waitress
The Hangar Grill
03.2018 - 03.2020
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
Education
High School Diploma -
Quaker Valley Highschool
Leetsdale, PA05-2019
Skills
- Time management
- Teamwork
- Food presentation
- Friendly and outgoing
- Customer assistance
- Attention to detail
- Customer engagement
- Team player
- Service quality
- Problem-solving
- Reliability and punctuality
- Customer experience management
Timeline
Barista
Dunkin Dounts
03.2024 - 07.2024
Retail Sales Associate
Culturati Studios
04.2020 - 12.2023
Restaurant Waitress
The Hangar Grill
03.2018 - 03.2020
High School Diploma -
Quaker Valley Highschool