Summary
Overview
Work History
Education
Skills
Timeline
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Alexi Moore

Alexi Moore

Lafayette,LA

Summary

Detail-oriented Human Resource Professional with 3 years of experience in employee relations, leadership, and project management within the healthcare sector. Proven track record in enhancing team performance through effective training and leadership. Skilled in data analysis, strategic planning, and problem-solving. Eager to leverage expertise in a dynamic team to contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Client Care Manager

Leading Healthcare of Louisiana
Lafayette, LA
06.2021 - Current
  • Led a team of 50, providing personalized training and coaching, significantly enhancing company policy adherence and team cohesion.
  • Boosted team efficiency through targeted performance evaluations, identifying areas for development, and fostering a culture of continuous improvement.
  • Spearheaded HR functions, streamlining recruitment, onboarding, and training processes to optimize workforce productivity.
  • Overseen budget development for all clients while maintaining compliance with private and federal healthcare program regulations.
  • Established and maintained relationships with other community agencies and organizations to meet community needs and avoid duplication of services.
  • Facilitated partnerships with community organizations to increase program reach and effectiveness.
  • Consulted with agency staff and other community programs on program-related federal, state, and county regulations and policies.

Intern

Leading Healthcare of Louisiana
Lafayette, LA
01.2021 - 05.2021
  • Assisted with Medicaid Verification data entry, COVID-19 initiative safety, and followed up with DSWs regarding COVID-19 testing and vaccination schedule.
  • Updated company databases by inputting new employee records.
  • Screened resumes and application forms to identify prospective employees to fill company job vacancies.
  • Assisted with personnel administration, employee information, and employment applications.
  • Provided clerical support to the Human Resources department, composed, and typed letters and other documents related to HR activities.

Customer Service Representative Team Lead

Walmart
Lake Charles, LA
09.2018 - 05.2020
  • Developed my communication, customer service, problem-solving, and multitasking skills.
  • Trained new cashiers on customer service, procedures, protocols, and sales techniques.
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy.
  • Assisted with training and mentoring new team members.
  • Developed strong customer relationships and loyalty through effective communication.

Education

Master Of Business Administration - Human Resource Management -

Louisiana State University
Shreveport, LA
10-2023

Bachelor Of Science - Health Systems Management -

McNeese State University
Lake Charles, LA
05-2021

Skills

  • Employee Relations
  • Human Resource
  • Leadership
  • Project Management
  • Organized
  • Detail-oriented
  • Data Analysis
  • Strategy Development
  • Problem-Solving
  • Proficient in [Microsoft]

Timeline

Client Care Manager

Leading Healthcare of Louisiana
06.2021 - Current

Intern

Leading Healthcare of Louisiana
01.2021 - 05.2021

Customer Service Representative Team Lead

Walmart
09.2018 - 05.2020

Master Of Business Administration - Human Resource Management -

Louisiana State University

Bachelor Of Science - Health Systems Management -

McNeese State University

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Alexi Moore