Summary
Overview
Work History
Education
Skills
Core Competencies
Certification
Timeline
Generic

Alexia Askew

Raleigh,NC

Summary

Experienced and highly motivated Healthcare Administrator with over five years of expertise in healthcare management, provider relations, and operational efficiency. Adept at optimizing patient care delivery, managing healthcare teams, and implementing strategic initiatives within hospital and healthcare system environments. Proven track record of enhancing organizational effectiveness and fostering strong relationships with healthcare providers. Passionate about improving healthcare outcomes and ensuring compliance with industry regulations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Junior ServiceNow Developer

ITech AG LLC
10.2023 - Current
  • Provide technical analysis and support to the Centers for Medicare and Medicaid Services (CMS), ensuring the effective implementation of healthcare IT systems.
  • Conduct system testing, troubleshooting, and performance tuning to optimize functionality and user experience, resolving technical issues swiftly.
  • Collaborate with stakeholders to gather and analyze requirements, design solutions, and develop technical specifications to meet CMS objectives and regulatory requirements.
  • Facilitate system upgrades, enhancements, and patches with minimal disruption to operations, ensuring compliance with security protocols.

Senior Provider Relations Representative

Carolina Complete Health Network
09.2021 - 01.2024
  • Led a 10-member provider relations team in a managed care insurance company, ensuring efficient operations and the delivery of high-quality services to healthcare providers.
  • Strengthened relationships with healthcare providers, enhancing network participation and optimizing provider satisfaction.
  • Conducted performance evaluations, provided coaching and mentoring, and facilitated ongoing training to ensure staff development and proficiency.
  • Acted as the primary contact for escalated provider issues, resolving conflicts and addressing concerns to maintain positive provider relationships.

Patient Account Representative

WakeMed Hospitals
07.2021 - 09.2021
  • Managed the claims and billing systems, optimizing workflows and ensuring the integrity and security of sensitive billing data.
  • Addressed system issues, implemented enhancements, and provided technical support to facilitate error-free claims and billing processes.
  • Identified trends and developed solutions that optimized workflows by 15% and improved database strategy efficiencies.
  • Resolved over 300 billing discrepancies and denied claims weekly, ensuring accurate and timely reimbursement.

Education

Master of Science - Healthcare Administration

Franklin University
Columbus, OH
01.2019

Bachelor of Science - Healthcare Management

Winston-Salem State University
Winston-Salem, NC
05.2018

Skills

  • Healthcare Management Systems (Epic, Amisys, Portico)
  • IT Systems (ServiceNow, Jira, QuickBase)
  • Data Management & Analysis
  • MS Office Suite
  • Communication & Collaboration Tools (Slack & MS Teams)

Core Competencies

  • Healthcare Operations Management
  • Provider Relations & Network Management
  • Regulatory Compliance & Quality Assurance
  • Team Leadership & Development
  • Patient Care Optimization
  • Strategic Planning & Execution
  • Claims Management & Billing Optimization
  • Performance Analysis & Improvement
  • Cross-Functional Team Collaboration

Certification

  • Certified ScrumMaster (CSM)

Timeline

Junior ServiceNow Developer

ITech AG LLC
10.2023 - Current

Senior Provider Relations Representative

Carolina Complete Health Network
09.2021 - 01.2024

Patient Account Representative

WakeMed Hospitals
07.2021 - 09.2021

Master of Science - Healthcare Administration

Franklin University

Bachelor of Science - Healthcare Management

Winston-Salem State University

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Alexia Askew