ANTOINETTE BROWN

Motivated and dependable professional with 10+ years of experience in a demanding environment, excelling in Customer Relations and Service Satisfaction. Proficient in job execution with a proven history of success in compliance, office management, process improvement, and leadership. A strategic and creative thinker with a solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and ability in teaching, coordinating, monitoring, evaluating, and communicating with clients. Purposeful professional with proven ability to manage and coordinate operations and administrative support, using initiative, resourcefulness, and good judgment. Performance-driven collaborator with excellent people skills and diligence, optimizing all channels of communication to aid operations. Skilled in medical abstracting and escalation response, with proficiency in EMR Systems (Portico, Omni, EPIC).