Alexia Bishop

• Streamlined communication processes between departments to improve service delivery efficiency.
• Managed high-volume inbound calls while maintaining professionalism and accuracy in responses.
• Identified opportunities to upsell or cross-sell products and services, resulting in increased revenue generation while satisfying customer requirements fully.
• Implemented feedback-driven improvements for an enhanced customer experience.
• Developed rapport with customers, leading to personalized experiences and improved satisfaction.
• Contributed towards achieving departmental targets by consistently meeting or exceeding personal performance metrics like sales goals and personal goals.

• I am a co operator with another operator. We are always moving doing fast pace work.
• Use team work
• Communication

*Later on there was discussion on possible training in Dallas in a leadership role because none were available at the target location where I was in Edmond. Leader ship was always a goal I wanted to eventually grow to. *

- I’m the top performer in my district.

Additionally, I’m responsible for targeting and selling merchandise, accessories, and tech items within my department. These tasks require upselling skills and understanding customer needs.

- Demonstrated product features and provided hands-on support with device setup and troubleshooting

-Processed transactions, activations, upgrades, and account changes accurately

• Warehouse worker, I used to work on a line putting frozen food on hooks, fast paced environment, and standing up for long hours. 16hr pay.