Alexia Cardoza
Summary
Driven Retail Manager with more than 28 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Retail Manager
Sam's Club
09.2015 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentored team members to enhance professional development and accountability in workplace.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
Fresh Food Manager
Sam's Club
05.2015 - Current
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led 200 department team members.
- Maintained a clean, safe, and sanitary work environment according to health department guidelines.
- Completed cycle counts and monthly inventory.
Safety Manager
Sam's Club
09.2009 - 05.2015
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
Asset Protection Manager
Home Depot
09.1996 - 01.2009
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
Education
High School Diploma -
Eisenhower Senior High School
06.1994
Skills
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- CCTV Experience
- OSHA Trained
Accomplishments
- 1 of 4 Asset Protection Managers selected in the Company to work with the Safety Directors tom help develop a Safety Guide for fiscal year 2015-2016
- Asset Protection Manager of the year 2017
- Asset Protection Manager of the quarter of 2014 & 2015
- Selected as a Trainer on Food Safety To train all leadership in 17 Sam's Club locations to comply with Sam's Club policies.
Certification
- NRFSP- National Registry of Food Safety Professional Certification.
- Wicklander-Zulawski- Investigation/Interviewing techniques.
Timeline
Retail Manager
Sam's Club
09.2015 - Current
Fresh Food Manager
Sam's Club
05.2015 - Current
Safety Manager
Sam's Club
09.2009 - 05.2015
Asset Protection Manager
Home Depot
09.1996 - 01.2009
High School Diploma -
Eisenhower Senior High School