Alexia Castro
Fallbrook ,CA
Summary
Energetic, reliable, and organized individual with a proven track record of delivering excellent quality of service in a fast-paced, high volume environment. Skilled at multitasking with attention to detail and accuracy. Strong problem-solving skills and ability to work effectively under pressure. Committed to exceptional customer satisfaction and team success.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Package Handler
FedEx
Oceanside, CA
07.2025 - Current
- Loaded and unloaded packages from trucks and conveyor belts.
- Sorted packages for efficient distribution to various locations.
- Operated material handling equipment safely and effectively.
- Followed safety protocols to ensure a secure working environment.
- Maintained a clean and organized work area at all times.
- Scanned packages for accurate tracking and inventory management.
- Worked flexible hours, including weekends and holidays, to meet business needs.
Host
Broken Yolk Cafe
Costa Mesa, CA
10.2024 - 04.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier/ Server
Steve's Charbroiled Burger's
Huntington Beach, CA
10.2022 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Harry's Diner
Sunset Beach, CA
09.2021 - 10.2022
- Opened restaurant for breakfast rush, took guest orders and prepared drinks.
- Maintained cleanliness and organization of dining area and service stations.
- Did closing side work such as restocking condiments and utensils.
- Took orders from customers accurately and in a timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Orange County Department of Education
Fountain Valley, CA 01.2023 - 08.2025
Skills
- Cash handling
- Customer service
- POS system operation
- Menu knowledge
- Team collaboration
- Food running
- Take-out service
- Strong work ethic
- Sales techniques
- Flexibility in scheduling
- Truck loading
- Package sorting
Timeline
Package Handler
FedEx
07.2025 - Current
Host
Broken Yolk Cafe
10.2024 - 04.2025
High School Diploma -
Orange County Department of Education
01.2023 - 08.2025
Cashier/ Server
Steve's Charbroiled Burger's
10.2022 - 12.2024
Server
Harry's Diner
09.2021 - 10.2022