Alexia Choochagi
Phoenix,AZ
Summary
Dedicated Sales Associate offering three years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Accomplishments Mentored over 20 new sales associates. Achieved $15,000 sales goal. Consistently maintained high customer satisfaction ratings. Creative Problem Solving: - Resolved product issue through consumer testing. Developed relationships with over 400 new clients and typically exceeded sales goals by 50% Activities and Honors
Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Handle team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Receptionist
Sugaring Nyc
Danville, CA
01.2023 - 12.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Shift Lead
Pressed Juicery
Danville , United States
12.2020 - 06.2021
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Completed store opening and closing procedures and balanced tills.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Sales Associate
Nordstrom
Pleasanton, CA
10.2018 - 03.2020
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 14% or more.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Assisted customers by finding needed sunglasses, scarves, handbags, jewelry items and checking inventory for items at other locations.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Courtesy Clerk
Sprout Foods Inc
Dublin, CA
06.2018 - 08.2018
- Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.
- Escorted customers to desired merchandise location.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
Education
Associate of Science - Nursing
Carrington College California - Sacramento
Sacramento, CA03-2024
High School Diploma -
Valley High School
Dublin, CASkills
- Dispute mediation
- Retail loss prevention
- Cash handling accuracy
- Relationship selling
- Merchandising knowledge
- Excellent communication skills
- Energetic self-starter
- Outgoing personality
- Verbal/written communication
- Money handling
- Team player mentality
- Listening skills
- Sales development
- Written and oral communication skills
- Retail merchandising expertise
- Product Sales
- Inventory Control
- Sales
- Guest Services
- Cash Handling
- Employee Training
- Sales Goals
- Cleaning
- Food Safety
- Point of Sale Systems
- Product Knowledge
- Cash Register Operation
- Scheduling
- Scheduling appointments
Affiliations
- Volunteered as girls volleyball coach
- Active at church youth group
- Volunteer at local hospital
Timeline
Receptionist
Sugaring Nyc
01.2023 - 12.2023
Shift Lead
Pressed Juicery
12.2020 - 06.2021
Sales Associate
Nordstrom
10.2018 - 03.2020
Courtesy Clerk
Sprout Foods Inc
06.2018 - 08.2018
Associate of Science - Nursing
Carrington College California - Sacramento
High School Diploma -
Valley High School