ALEXIA COTTON
Manchester,KY
Summary
7.5 years of Office Administration/Clerical Experience. Ability to learn multiple Computer based programs. Exemplary Multi-tasking Abilities. Excellent customer service skills and attentiveness in dealing with both customers and employees. Detailed oriented
Overview
8
8
years of professional experience
Work History
AdventHealth - Medical Billing/Medical Coder
Advent Health
11.2020 - Current
- Assign appropriate medical codes with 100 percent accuracy rate
- Review outpatient records and interpret documentation to identify diagnoses and procedures
- Utilize active listening, interpersonal and telephone etiquette skills when communicating with patients, staff, health insurance companies, hospitals, and other entities
- Update patient financial information to guarantee accuracy
- Calculate charges for self-pay patients based on services rendered
- Interact with physicians and other healthcare staff to ask questions regarding patient services
- Correctly code and bill medical claims for various hospitals and clinical settings
- Responsible for inventory of incoming and outgoing medical supplies
- Verify signatures and check medical charts for accuracy and completion
- Maintain confidentiality with all information obtained
- Use AthenaNet to assign procedure and diagnostic codes to patient records for billing purposes
- Communicate with insurance companies to obtain prior authorizations for office visits and ambulatory services.
- Deliver consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.
- Sort and distribute incoming and outgoing medical records.
- Input data into computer programs and filing systems.
- Scan and upload medical records into electronic medical records system.
- Assist in training new staff on medical record processing and filing procedures.
- Follow up with medical staff regarding missing information in patient records.
Bank Teller
First National Bank Of Manchester
11.2016 - 11.2020
- Accepted retail and/or commercial deposits, loan payments, process checking and savings account withdrawals
- Maintained confidentiality with all information obtained
- Reconciled financial reports such as; end of day Vault and Cash drawer balances
- Responsible for training new tellers, answering/assisting with questions or concerns
- Audited other Teller currency to maintain dual-control procedures
- Maintained an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary
- Answered customer inquiries and referred customers to the proper service area for issues that cannot be resolved at the teller level
- Performed as a team member in allocation and coordinating work flow
- Met expectations for attendance & punctuality
- Represented the Bank in a manner that maintained and expanded positive relations with customers, potential customers and co-workers
- Fulfilled department and company objectives and goals
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Provided customer records, account statements and copies of checks
- Logged cashier's checks and other transactions to maintain accurate account records
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Responsible for inventory of currency in vault after weekly money delivery from Armored truck.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
Associate of Science -
Somerset Community College
Somerset, KYHigh School Diploma - undefined
Clay County High School
Manchester, KY05.2016
Skills
- Strong Mathematical Skills
- Excellent Communication & organizational skills
- Detail oriented, high degree of accuracy
- Efficient with computers, telephones, calculator and other office machinery
- Ability to work in a fast-paced environment & under pressure as needed; great multi-taking abilities
Timeline
AdventHealth - Medical Billing/Medical Coder
Advent Health
11.2020 - Current
Bank Teller
First National Bank Of Manchester
11.2016 - 11.2020
Associate of Science -
Somerset Community College
High School Diploma - undefined
Clay County High School