JULIANA GEORGE
Jacksonville,FL
Summary
Fast-thinking Emergency Medical Technician 9 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Technician
United States Air Force Reserves
06.2014 - Current
- Obtain vital signs of newborns while assisting in NICU
- Triage patients to obtain medical information, i.e
- Assess patients and document medical history
- Collect blood, tissue and other laboratory specimens and prepared them for lab testing.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
Advanced Client Solutions Specialist
Bank of America
10.2021 - Current
- Has commitment to teamwork and flexibility to work schedule, including weekends and holidays
- Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Evaluated client feedback data to identify patterns, ultimately improving overall service quality and client experience.
- Managed Approximately 30 incoming calls per day from customers.
Small Business Clients Specialist
Bank of America
01.2021 - 05.2021
- Work closely with internal staff including but not limited to underwriters, business development officers, fund control staff and management
- Complete work in a timely manner; monitor own work to ensure quality
- Working knowledge of SBA rules, regulations and SOP
Preferred Sales Agent
Bank of America
09.2019 - 10.2021
- Greeted customers in a timely fashion, while quickly determining their needs
- Communicated sales promotions to customers to grow preferred customer accounts, to increase company revenue
- Provided an elevated member experience to generate a loyal clientele.
Video Client Specialist
Bank of America
09.2017 - 09.2019
- Processing routine customer transactions received via ATM with Teller Assist (ATA) accurately and efficiently
- Connected with customers, consistently achieving and exceeding goals of 91.5% ratings on customer satisfaction surveys
- Routinely asked to discuss business topics in team meetings.
Patient Care Technician
St. Vincent's Medical Center Riverside
02.2017 - 08.2017
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
Inbound Associate
US Bank-Convergys
03.2016 - 02.2017
- Resolve customer complaints via phone
- Greet customers warmly and ascertain problem or reason for calling
- Take payment information and other pertinent information such as addresses and phone numbers.
Education
Emergency Medical Technician (EMT) certification -
United States Airforce
San Antonio, TX06.2015
CPR certification -
Associate of Arts - Health Science Preclinical
University of Central Florida
Orlando, FL2017
High School Diploma -
Oakleaf High School
Orange Park, FL2013
Skills
- Proficient in
- Microsoft Office, Excel
- Strong mathematical skills
- PowerPoint, Outlook
- Attention to detail
- Time Management
- Advanced Lifesaving Procedures
- Emergency Medical Team Coordination
- Excellent multi-tasking ability
- Verbal and Written Communication
- Patient Management
Certification
- EMT - Emergency Medical Technician
- BLS
Timeline
Advanced Client Solutions Specialist
Bank of America
10.2021 - Current
Small Business Clients Specialist
Bank of America
01.2021 - 05.2021
Preferred Sales Agent
Bank of America
09.2019 - 10.2021
Video Client Specialist
Bank of America
09.2017 - 09.2019
Patient Care Technician
St. Vincent's Medical Center Riverside
02.2017 - 08.2017
Inbound Associate
US Bank-Convergys
03.2016 - 02.2017
Medical Technician
United States Air Force Reserves
06.2014 - Current
Emergency Medical Technician (EMT) certification -
United States Airforce
CPR certification -
Associate of Arts - Health Science Preclinical
University of Central Florida
High School Diploma -
Oakleaf High School
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