Cynthia Cruz
Houston,TX
Summary
Motivated bilingual Medical Coding and Billing Specialist/ Medical Surgery Scheduler/ Customer Service Rep skilled at meeting customer needs with expert administrative support. Stays on top of demands in fast-paced environments by effectively using slow periods. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
12
12
years of professional experience
Work History
Medical Assistant/Medical Billing
Northside Gastroenterology
Cypress, Texas
05.2022 - Current
- Perform insurance verifications and assist patients with questions about benefits and coverage available
- Prepare patients for examination by taking medical histories, vitals, and ensuring their patient charts are up to date
- Schedule patient appointments and answer patient questions about the clinic and services
- Schedule procedures and get prior authorizations from insurance and insurance verifications
- Perform Liver Ultrasounds
Lead Customer Service Representative
American Eagle Outfitters
Cypress, Texas
09.2014 - 09.2017
- Assisted customer service representatives to defuse escalated issues and worked directly with customers to support resolution
- Trained new customer service team members in company policies, procedures, and service delivery standards
- Managed cash drawer, counted cash deposits, and moved cash from secure safe to cash drawer.
Preschool Teacher’s Assistant
Better Beginnings Children’s Learning Center
Houston, Texas
08.2013 - 11.2014
- Gave children balanced activities involving learning, rest, and play each day
- Improved results by involving parents in children's learning
- Maintained health and safety standards with clean, tidy classroom spaces.
Education
Medical Billing & Coding -
The College of Healthcare Professions
04.2022
Skills
- Proficient in
- Microsoft Office
- Current BLS/CPR
- OSHA/HIPAA Training
- Excellent communication
- UB04/CMS 1500 Claim Forms
- ICD-10-CM, CPT, HCPCS
- Proficient in computer software- Excel & Word
- Outstanding Leadership Skills
- EOB Interpretation
- Knowledge of unfair debt collections
- Medical Terminology
- Data Entry efficiency
- Insurance verification
- Scheduling (manually and electronically)
- Outstanding communications
- Electronic Health Record
- Collections
- Inpatient Coding
- Administrative Assistance
- Client Relations
- Task Prioritization
- Customer Complaint Resolution
- Team Training and Leadership
- Team Task Delegation
- Time Management
References
References
Kathy Hughes - (Employer- Known 10+ years)
(713) 449-4279- kathy.hughes0712@gmail.com
Karen Soto - (Classmate- Known 5+ years)
(281) 746-0088 - sotokaren352@gmail.com
Jenny Huerta - (Classmate- Known 5+ years)
(346) 446-3447 - rebelde717@yahoo.com
Languages
Timeline
Medical Assistant/Medical Billing
Northside Gastroenterology
05.2022 - Current
Lead Customer Service Representative
American Eagle Outfitters
09.2014 - 09.2017
Preschool Teacher’s Assistant
Better Beginnings Children’s Learning Center
08.2013 - 11.2014
Medical Billing & Coding -
The College of Healthcare Professions