Gia Mastroserio
Atlantic Highlands,NJ
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Rao Dermatology, Atlantic Highlands
09.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Receptionist
Ani Orthopedics, Old Bridge
10.2021 - 09.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Assistant/ Receptionist
NJ Doctors Urgent Care, South
10.2019 - 08.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Sales Associate
Walgreens
07.2014 - 10.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Medical -
Health Division certificate - undefined
Medical Assistant Certificate - Healthcare
Lincoln Technical Institute
Iselin, NJEarly Childhood Education - Education
Brookdale Community College
Lincroft, NJ05.2024
Skills
- Proficient in
- Microsoft Office Suite including Word, Excel, and Powerpoint, Medisoft EMR
- SKILLS
- Vital Signs
- Venipuncture Procedures
- Urinalysis
- Injections
- EKG
- First Aid
- Patient Triage
- Electronic Medical Records
- Proper Sterilization Procedures
- Medical Law & Ethics
- Medical Record Documentation
- Telephone/ Reception Procedures
- Appointment Scheduling
- OSHA Regulations, HIPAA Training
Certification
CPR Certified (American Heart Association 11/2014-Present)Deans List /Top 2 in phlebotomy class.
Reading, My Podcast, Make up, Beauty trends
My hobbies include reading, and updating episodes on the podcast that I host. I also love to find new makeup, experiment with it and find all the beauty trends. Working in Dermatology I have grown to love all things skincare and how to really take care of your skin,
Timeline
Medical Assistant
Rao Dermatology, Atlantic Highlands
09.2022 - Current
Medical Receptionist
Ani Orthopedics, Old Bridge
10.2021 - 09.2022
Medical Assistant/ Receptionist
NJ Doctors Urgent Care, South
10.2019 - 08.2021
Sales Associate
Walgreens
07.2014 - 10.2019
Medical -
Health Division certificate - undefined
Medical Assistant Certificate - Healthcare
Lincoln Technical Institute
Early Childhood Education - Education
Brookdale Community College
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