Lanessa Richard

Working with patient with sleeping disorder pulling sleeping compliance data from resmed, care orchestrator and inspire. Associated Priority Health

• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Enhanced patient care by meticulously recording vital signs and updating patient records.

• Assisted with patient intake procedures, ensuring accurate data collection and confidentiality compliance.
• Scheduled appointments and coordinated patient follow-ups to optimize workflow and enhance patient satisfaction.
• Administered vaccinations and performed routine laboratory tests, maintaining strict adherence to safety protocols.
• Educated patients on treatment plans and medication usage, fostering understanding and adherence to care instructions.
• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Sanitized, restocked and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms and allergies.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Taught patients about medications, procedures and care plan instructions.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Obtained pre- and post-treatment vital signs and weight.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Tested and recorded blood glucose levels.
• Prepared initial patient charts for admission.

• Identify, investigate and resolve all theft incidents by recovery and apprehension
• Maintaining a safe and secure store environment.
• Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
• Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
• Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
• Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
• Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
• Headed safety and loss prevention programs by guiding staff.
• Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
• Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
• Trained all new executives and asset protection personnel.
• Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
• Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel by Action and Action.
• Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
• Worked with clients and risk management specialists to provide meaningful solutions that met client needs.

• Responsibilities include answering phones, booking appointments, room patients, vitals, incoming referrals from PCP and hospital and outgoing referrals, preparing charts for clinic scheduling trauma follow ups/post-surgery patient, medical records, E-Clinical Works11, and update patient information.

• Making beds, changing liens, cleaning floors, vacuuming carpets, restocking medical equipment, using disinfectants and applying infection-control policies.