Alexia De Oliveira Ferreira
Forest Park,IL
Summary
Reliable team player committed to quickly learning new concepts and skills. Compassionate professional in community and social services, highly productive and efficient in task completion. Possess specialized skills in crisis intervention, program development, and stakeholder engagement. Excel at communication, empathy, and problem-solving to drive positive outcomes and support community well-being.
Overview
13
13
years of professional experience
Work History
Volunteer
L'Arche chicago
Forest Park, USA
08.2024 - Current
- Collaborated with other volunteers to create a positive work environment
- Consulted and collaborated with other professionals to provide necessary assistance to core members
- Provide continuity of patient-family care
- Emotional and physical support
Au Pair
Au pair
, France and England
02.2022 - 05.2024
- Maintained a safe environment in the home
- Facilitated safe, caring and warm environment for children to stimulate development
- Provided emotional support to children during difficult situations or transitions
- Cultural exchange
- Daily childcare
Back Office Supervisor
Jg2
Brazil, São Paulo
06.2017 - 08.2021
- Recruited, interviewed and selected employees to fill vacant roles.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Managed administrative staff and trained new hires on office procedures and policies.
- Delegated work to staff, setting priorities and goals.
- Maintained filing systems to organize operations and administration records.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Completed day-to-day duties accurately and efficiently.
Coffee Shop Attendant
Lima limão
Brazil, Brazil
06.2016 - 02.2017
- Preparation of coffees, sandwiches, juices and other drinks
Coffee Shop Attendant
Confiança supermercado
Brazil, Brazil
03.2015 - 11.2015
- Preparation of coffees, sandwiches, juices and other drinks
Salesperson
Impacto 21
Brazil, Brazil
03.2014 - 11.2014
- Sale of perfumes and cosmetics and later team leader
- Customer service
Ice Cream Shop Cashier/tendant Care Worker
LUMA sorveteria
Brazil, Brazil
01.2012 - 10.2013
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
Education
Licenciatura - History
Universidade Católica Paulista
Marilia, SP, Brazil01.2025
Training -Caregiver -
Senac-Brazil
Marilia, SP, Brazil10.2016
Skills
- Administrative tasks
- Caregiver
- Team training
- Leadership
- Office package
- Customer service
- Volunteer coordination
- Community service
- Adaptability and dependability
- Attention to detail
- Flexible schedule
- Reliability and punctuality
- Foreign language proficiency
- Empathy and patience
- Multitasking and organization
Timeline
Volunteer
L'Arche chicago
08.2024 - Current
Au Pair
Au pair
02.2022 - 05.2024
Back Office Supervisor
Jg2
06.2017 - 08.2021
Coffee Shop Attendant
Lima limão
06.2016 - 02.2017
Coffee Shop Attendant
Confiança supermercado
03.2015 - 11.2015
Salesperson
Impacto 21
03.2014 - 11.2014
Ice Cream Shop Cashier/tendant Care Worker
LUMA sorveteria
01.2012 - 10.2013
Licenciatura - History
Universidade Católica Paulista
Training -Caregiver -
Senac-Brazil
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