Summary
Overview
Work History
Education
Skills
Timeline
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Alexia Donovan

Sturgis,SD

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at First Interstate Bank. Proven ability to manage cash handling efficiently while building lasting relationships. Recognized for maintaining composure in high-pressure situations, ensuring a positive experience for clients and colleagues alike.

Overview

5
5
years of professional experience

Work History

Teller

First Interstate Bank
Sturgis, SD
11.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Residential Specialist

Prairie Recovery Center
03.2024 - 10.2024
  • Maintained equipment and ranch structures.
  • Repaired equipment and animal living spaces.
  • Performed repairs and preventive maintenance on equipment and property.
  • Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
  • Supported the development of community programs by organizing events and encouraging resident participation.
  • Promoted resident well-being by conducting wellness checks, identifying potential issues early on for proper intervention.
  • Maintained accurate records of all resident interactions and progress updates, ensuring continuity of care across shifts and team members.
  • Cultivated strong relationships with local resources, connecting residents to essential services within the community as needed.

Ranch Hand

Burghduff Ranch
Ludlow, SD
06.2022 - 02.2024
  • Provided emergency first aid assistance when required, prioritizing guest safety at all times.
  • Streamlined check-in process for campers, resulting in reduced wait times and increased efficiency.
  • Maintained grounds and common areas to promote pleasant camping experience.
  • Provided information about local attractions and activities, enhancing guests'' overall vacation experience.
  • Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
  • Herded livestock using horses or ranch ATVs.
  • Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
  • Moved livestock by herding animals to different ranch locations to avoid pasture damage.

Veterinary Assistant

All Creatures Veterinary Hospital
Rapid City, SD
03.2023 - 06.2023

• Restrained and stabilized animals during examination and treatment to prevent injuries.

• Assisted veterinarians in examining animals.

• Cared for animals in post-operative recovery by closely monitoring vital signs and progress.

• Reviewed pet records from daily visits and appointments, entering important data into system.

• Addressed healthcare needs of animals by coordinating with veterinarians and following orders.

Campground Attendant

South Dakota Game, Fish & Parks
Lemmon, SD
05.2021 - 09.2021
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Answered customers' questions, recommended items, and recorded order information.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked closely with park staff to maintain trails and outdoor recreational areas around the campground.
  • Lifted up to 50 pounds and worked with heavy equipment.
  • Monitored and controlled maintenance inventory and supplies.
  • Conducted pre-arrival site preparations to ensure a welcoming atmosphere for incoming campers.

Waitress

K-T
Bison, SD
05.2020 - 09.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Bison High School
Bison
05.2022

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Cash handling and management
  • Relationship building and management

Timeline

Teller

First Interstate Bank
11.2024 - Current

Residential Specialist

Prairie Recovery Center
03.2024 - 10.2024

Veterinary Assistant

All Creatures Veterinary Hospital
03.2023 - 06.2023

Ranch Hand

Burghduff Ranch
06.2022 - 02.2024

Campground Attendant

South Dakota Game, Fish & Parks
05.2021 - 09.2021

Waitress

K-T
05.2020 - 09.2020

High School Diploma -

Bison High School