Alexia Embden
Uniondale,NY
Summary
Adept at enhancing patient care and streamlining medical office operations, my tenure at Flex Staff(Northwell) and AFC Urgent Care honed my skills in EMR/EHR and patient scheduling, alongside exceptional customer service. Achieved compliance with HIPAA and improved patient coordination, demonstrating a proactive approach to healthcare management and technical proficiency. I am a reliable, honest, hardworking, and dedicated individual who aspires to succeed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Communications System Specialist
US Army
07.2023 - Current
- Provided exceptional support services by resolving technical issues quickly and accurately.
- Monitored network hardware operations to evaluate proper configuration.
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
Patient Care Technician , Clerk, Admin
Flex Staff (Northwell)
02.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant, Medical Receptionist
AFC Urgent Care
07.2022 - 10.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
PCA
Self Help
11.2019 - 03.2020
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Electronics Sales Associate, Customer Service Rep
Walamart
03.2019 - 10.2019
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Nursing
Medgar Evers College of The City University of New York
Brooklyn, NY2026
High School Diploma -
Uniondale High School
Uniondale, NY06.2016
Skills
- Patient Scheduling
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Phlebotomy
- CPR
- Patient Assessments
- Patient Care Coordination
- Medical Office Management
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- BLS - Basic Life Support
Timeline
Network Communications System Specialist
US Army
07.2023 - Current
Patient Care Technician , Clerk, Admin
Flex Staff (Northwell)
02.2023 - Current
Medical Assistant, Medical Receptionist
AFC Urgent Care
07.2022 - 10.2022
PCA
Self Help
11.2019 - 03.2020
Electronics Sales Associate, Customer Service Rep
Walamart
03.2019 - 10.2019
Bachelor of Science - Nursing
Medgar Evers College of The City University of New York
High School Diploma -
Uniondale High School