ALEXIA HENLEY-BISSON
Summary
Finance professional with a strong foundation in financial modeling, cost estimation, and data-driven decision-making. Skilled in customer relationship building, attention to detail, and process improvement. Known for supporting account servicing, identifying client needs, and delivering accurate, reliable service.
Overview
6
6
years of professional experience
Work History
ASSOCIATE BANKER
JPMorgan Chase
Hadley, MA
06.2026 - Current
- Deliver personalized customer service by greeting clients, addressing banking needs, and fostering a welcoming branch experience.
- Build strong client relationships by identifying financial needs, explaining banking products and services, and connecting clients with tailored solutions.
- Assist clients with account opening, account maintenance, and everyday banking transactions while following banking policies and regulatory requirements.
- Educate clients on digital banking tools, including the Chase Mobile App, Chase.com, and ATM services to enhance their banking experience.
- Handle cash and support branch operations while maintaining accuracy, attention to detail, and compliance with bank procedures.
CO BUSINESS OWNER
A&C Snow Removal
Springfield, MA
01.2021 - Current
- Developed cost and pricing models based on property square footage, terrain risk, and material expenditures, generating accurate customer estimates and driving consistent annual revenue growth.
- Manage client relationships and resolved service questions directly, contributing to an 85% repeat customer rate across seasons.
- Oversee snow removal employees, coordinate daily assignments, and ensure service quality and timely completion.
- Manage equipment maintenance and inventory supplies to minimize downtime and ensure all vehicles operate smoothly.
BUSINESS OWNER
Luxe Clean Services
Springfield, MA
09.2025 - 06.2026
- Designed the brand identity and targeted marketing campaigns, acquiring 11 recurring residential accounts within the first 6 months.
- Scheduled service bookings and applied route optimization to maximize daily travel efficiency and maintain 100% on-time service delivery.
- Implemented cost and pricing models for client quotes and maintained routine cash flow tracking.
- Built and maintained client relationships by providing reliable service and responding to requests and feedback.
BANK TELLER
Polish National Credit Union
Springfield, MA
05.2025 - 10.2025
- Processed daily financial transactions, including cash deposits, withdrawals, check cashing, and account transfers, while maintaining accuracy.
- Verified customer identities and adhered to banking procedures, protecting member information and mitigating potential fraudulent activity.
- Enforced dual-control procedures and branch security guidelines during vault operations, cash shipments, and daily branch openings and closings.
- Assessed member financial needs during routine interactions, referring eligible members to branch specialists for tailored lending, credit, and investment solutions.
- Safeguarded sensitive financial information by maintaining confidentiality and complying with credit union policies and regulatory requirements.
BEHAVIOR TECHNICIAN
Behavior Services of Western Mass
Springfield, MA
01.2025 - 05.2025
- Drove positive behavioral changes through evidence-based practices, documenting progress, and adjusting treatment plans to maximize client success.
- Partnered with families and healthcare professionals to create comprehensive behavior support plans, ensuring consistent care across environments.
- Implemented behavior modification techniques and therapeutic interventions, supporting clients' developmental progress while maintaining detailed progress records.
TEACHER
Play to Learn
Enfield, CT
05.2023 - 01.2025
- Designed structured daily schedules, educational activities, and milestone-tracking plans, ensuring smooth daily transitions and timely schedule adherence.
- Managed classroom inventory and supplies, ensuring compliance with state early-learning regulations for operational readiness.
- Planned and led engaging educational activities, arts and crafts, and games, fostering early childhood development and enhancing student engagement.
Education
BACHELOR OF BUSINESS ADMINISTRATION (BBA) - FINANCE
University of Massachusetts Amherst | Isenberg School of Management
05-2028
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
Springfield Technical Community College
05-2026
Skills
- Banking Operations
- KYC & AML Compliance
- Fraud Prevention
- Account Servicing
- Financial Analysis
- Data Analysis
- Data Tools
- Microsoft Excel
- Microsoft Access
- Attention to Detail
- Process Improvement
- Root Cause Analysis
- Problem-Solving
- CRM Platforms
- Client Retention
- Effective Communication
- Team Leadership
Relevant Coursework
- OIM 210- Intro to Business Info Systems
- FINANCE 301- Fundamentals of Finance
- ECON 103- Introduction to Microeconomics
- SCH-MGMT 310- Business Communication
- ACCOUNTG 221- Principles/Financial Accounting
- ACCOUNTING 222- Principles/Managerial Accounting
- ECON 104- Introduction to Macroeconomics
- STATISTIC 240-Intro to Statistics
- MATH 127- Calculus
Timeline
ASSOCIATE BANKER
JPMorgan Chase
06.2026 - Current
BUSINESS OWNER
Luxe Clean Services
09.2025 - 06.2026
BANK TELLER
Polish National Credit Union
05.2025 - 10.2025
BEHAVIOR TECHNICIAN
Behavior Services of Western Mass
01.2025 - 05.2025
TEACHER
Play to Learn
05.2023 - 01.2025
CO BUSINESS OWNER
A&C Snow Removal
01.2021 - Current
BACHELOR OF BUSINESS ADMINISTRATION (BBA) - FINANCE
University of Massachusetts Amherst | Isenberg School of Management
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
Springfield Technical Community College