Alexia Herr
Pickerington,OH
Summary
Strategic thinker with proven track record in high-paced marketing environments, looking to transition into new field. Developed skills in brand management and digital marketing to drive impactful campaigns. Focused on using analytical and leadership abilities to bring value to diverse business settings.
Overview
2
2
years of professional experience
Work History
Director of Marketing and Recruitment
Chick-fil-A Restaurant, Reynoldsburg
03.2022 - 10.2023
- Created and managed social media campaigns to increase brand engagement.
- Conducted in-person interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
- Distributed employee engagement surveys to identify areas of improvement.
- Improved employee retention rates through effective candidate screening processes and targeted selection techniques during the hiring process.
- Worked with human resources to accomplish hiring objectives.
- Sourced diverse talent pools using various sourcing methods such as social media channels, job boards, networking events, and employee referrals.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Designed and implemented social media strategies to align with business goals.
- Organized community events to promote positive engagement with the community of Reynoldsburg.
Team Leader
Chick-fil-A Restaurant, Reynoldsburg
09.2021 - 03.2022
- Coordinated team collaboration to share ideas and build best practices.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to the executive directors.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Science - Marketing
Western Governors University
Salt Lake City, UT05-2025
Skills
- Issue and Complaint Resolution
- Customer Engagement
- Team leadership
- De-Escalation Techniques
- Relationship Building
- Communication
- Understanding Customer Needs
- Strong Problem Solver
- Operations management
Timeline
Director of Marketing and Recruitment
Chick-fil-A Restaurant, Reynoldsburg
03.2022 - 10.2023
Team Leader
Chick-fil-A Restaurant, Reynoldsburg
09.2021 - 03.2022
Bachelor of Science - Marketing
Western Governors University
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