Alexia Hodges
Garland,TX
Summary
Looking for a job with a amazing company with many chances to advance. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Touchstone Imaging
06.2024 - 11.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Patient Access Representative
City Hospital at White Rock
04.2023 - 11.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Scheduling Coordinator
Rheumatology Associates
07.2022 - 04.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Used ECW to schedule patients.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Answered phone calls and messages for 6-physician 1 medical facility, scheduling appointments, and handling patient inquiries.
Education
High School Diploma -
Mesquite High School
Mesquite, TX06.2020
Skills
- Hard working
- Highly motivated
- Team player
- Safety Monitoring
- Attention to Detail
- Excellent Communication
- Financial Procedures Adherence
Timeline
Patient Service Representative
Touchstone Imaging
06.2024 - 11.2024
Patient Access Representative
City Hospital at White Rock
04.2023 - 11.2023
Patient Scheduling Coordinator
Rheumatology Associates
07.2022 - 04.2023
High School Diploma -
Mesquite High School
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