Alexia Hughes
Corinth,MS
Summary
Professional with extensive experience in high-volume office settings, providing exceptional clerical and operational support. Proven ability to manage office supplies, paperwork, and project requirements efficiently. Known for maintaining a positive attitude and exercising sound judgment in diverse tasks. Seeking a stable, long-term position to contribute skills and expertise.
Overview
12
12
years of professional experience
Work History
Small Business Owner
Self
Corinth, MS
03.2017 - Current
- Managed daily operations and ensured seamless customer service experience.
- Developed marketing strategies to promote products and increase brand visibility.
- Oversaw inventory management and ensured stock availability at all times.
- Maintained financial records and managed budgeting for operational expenses.
- Established vendor relationships to optimize supply chain efficiency and reliability.
- Directed promotional events to engage community participation and boost sales efforts.
- Managed daily operations of the business, including, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Designed custom graphics for diverse client requests and promotional campaigns.
- Collaborated with clients to understand their vision and preferences for designs.
- Utilized design software to create high-quality mockups and prototypes.
- Managed production processes to ensure timely completion of t-shirt orders.
- Designed custom t-shirts for clients according to their specifications and preferences.
- Performed daily maintenance of equipment used in the printing process including cleaning print heads, calibrating settings for optimal performance.
- Produced high-quality prints using heat press machines or direct-to-garment printers.
- Ensured customer satisfaction by providing excellent customer service throughout the entire design process.
- Created unique artwork and illustrations for t-shirt designs based on customer requests.
- Constructed and styled garments by hand and by machines.
Store Associate
Belk Department Store
Corinth, MS
11.2021 - 11.2021
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Demonstrated excellent customer service skills at all times.
- Verified accuracy of promotional signs within store environment.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Followed loss prevention guidelines to deter theft.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Administrative Assistant
Innovative Circuits Engineering
Corinth, MS
04.2016 - 04.2021
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Checked and recorded employee attendance, including tardiness, absences and vacation time.
- Verified employee identification cards to ensure accuracy of attendance records.
- Maintained accurate attendance records for payroll purposes.
- Conducted random audits of attendance records to ensure compliance with company policies and procedures.
- Processed documentation related to leaves of absence and other absences from work.
- Provided assistance with the administration of benefit programs related to employee absences.
- Assisted Human Resources personnel with processing new hire paperwork and orientation activities.
- Resolved discrepancies between time sheets and actual hours worked by employees.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Monitored accounts receivable aging reports to ensure timely payments.
- Developed processes and procedures related to accounts payable operations.
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Maintained positive relationships with customers, industry partners, and vendors.
- Identified and analyzed complex problems to develop effective solutions.
- Created detailed CAD drawings of electronic components.
- Modified existing designs to meet customer specifications or design changes.
Part-Time Cashier, Sales, Customer Service
Tans R Us
Corinth
03.2015 - 12.2016
- Clean tanning beds and ensure that each one meets top quality customer satisfaction
- Run main operating system and sets times for tanning equipment
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Recommend beds and products that best fits the needs of each customer
- Maintain a clean work environment
- Oversee fellow employees and ensures work is being done properly
- Train new employees.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Part-Time Sales Associate
Shoe Dept.
Corinth, MS
11.2015 - 03.2016
- Maintain constant presents on the sales floor to address customer needs
- Approach browsing customers and initiate conversations to determine buying preferences.
- Recommend appropriate items, and direct or lead customers to selections.
- Assist customers with trying on items and finding appropriate sizes.
- Inquire about buying experience, item preferences, and future purchases.
- Handled customer complaints in a professional manner.
- Create displays.
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
Hostess
Cracker Barrel Old Country Store
Corinth, MS
05.2014 - 03.2015
- Achieved par two position.
- Answered customer inquiries and resolved issues promptly.
- Catered to the needs of the guest.
- Established wait times and server rotation.
- Trained new host/hostess.
- Team player.
- Back-up server when needed.
- Greeted guests warmly upon arrival, seating them promptly.
- Assisted in preparing the restaurant for opening and closing shifts.
- Monitored customer satisfaction levels throughout their meal experience.
Education
High School Diploma -
Alcorn Central High School
Corinth, MS01.2014
Northeast Mississippi Community College
Boonville, MSSkills
- Time Management
- Team Player
- Customer Relations
- Sales Associate
- Computer Skills
- Fast Learner
- Phone Skills
- Communication Skills
- Customer Service
- Guest Engagement
- Customer service expertise
- Payment Processing
- Point of sale systems
- Positive and professional
- Cleaning and sanitation
- Complaint Handling
- Document Control
- Invoice Processing
- Bookkeeping
- Spreadsheet Management
- Office Administration
- Database Management
- Mail handling
- Filing
- Memo preparation
- Clerical Support
- OSHA Compliance
- Inventory supplies
- Spreadsheets
- Cash deposit preparation
- Staff Management
- Accounts payable
- Accounts receivable software
Affiliations
Crafting/Graphic T-Shirt Design- has maintained a successful graphic design business since 2017
Timeline
Store Associate
Belk Department Store
11.2021 - 11.2021
Small Business Owner
Self
03.2017 - Current
Administrative Assistant
Innovative Circuits Engineering
04.2016 - 04.2021
Part-Time Sales Associate
Shoe Dept.
11.2015 - 03.2016
Part-Time Cashier, Sales, Customer Service
Tans R Us
03.2015 - 12.2016
Hostess
Cracker Barrel Old Country Store
05.2014 - 03.2015
High School Diploma -
Alcorn Central High School
Northeast Mississippi Community College