Alexia Ibarra
Brownsville,TX
Overview
2
2
years of professional experience
Work History
Trainer
Hotworx 24, Infrared Fitness Studio
Brownsville, TX
03.2023 - Current
- Scheduled and posted content across multiple social media platforms.
- Created weekly reports to track key performance metrics such as engagement, followers, impressions.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Clerk
AD Welding
Brownsville, TX
02.2022 - 01.2023
- Organized and maintained filing systems for confidential documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Verified accuracy of all paperwork prior to submission for processing.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered telephones, directed calls and took messages.
IT Technical Support Intern
UTRGV
Brownsville, TX
06.2021 - 12.2022
- Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
- Developed customer service skills to effectively communicate with clients over the phone and through email.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
- Installed applications on users' computers according to company standards.
- Resolved internet connection problems for users both inside and outside of the office network.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
Education
Some College (No Degree) - Marketing
Texas Southmost College
Brownsville, TXSkills
- Lesson Planning
- Time Management
- Friendly, Positive Attitude
- Task Prioritization
- Verbal Communication
- Customer Service
Languages
Spanish
Professional
Timeline
Trainer
Hotworx 24, Infrared Fitness Studio
03.2023 - Current
Clerk
AD Welding
02.2022 - 01.2023
IT Technical Support Intern
UTRGV
06.2021 - 12.2022
Some College (No Degree) - Marketing
Texas Southmost College