Alexia Jacobs

• Provide consistent customer service while resolving issues and maintaining accurate records throughout the repair process.
• Coordinate vehicle repairs and maintenance by communicating with drivers, repair facilities, insurance companies, and contracted service providers.
• Manage Excel spreadsheets and invoices to track completed maintenance and ensure contracted vendors were paid accurately and promptly.
• Use Outlook to communicate with vendors, schedule follow-ups, set reminders, monitor repair progress, and ensure maintenance was completed in a timely manner.

• Daily Productivity rate of 15+ Audits.
• Reported high level of data quality metrics to staff and management.
• Weekly calibrations to evaluate current processes and develop improvement plans.
• Evaluated diverse organizational systems to identify workflow, communication and resource utilization.

This position was a 6 month contract job.

• Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
• Gathered information from 75+ prospective customers to identify solar energy needs via e-mail.
• Followed-up with warm prospects to deepen connections and convert leads.
• Taught customers how to reduce energy usage and cut costs with proactive strategies.

• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
• Organized trips for individual, family and business travelers

• Answered 80+ calls each day. Addressing customer inquiries, problem solving as well as, reporting important information.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
• Learned, referenced and applied product knowledge information.
• Direct calls to appropriate individuals and departments.
  

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

• Scheduled movies, entertainment and other special events.

• Answered customer questions about hours, seating, and menu information.

• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.