Alexia Jacobsen
Las Vegas
Summary
Dynamic and results-driven Crew Chief at IHOP with a proven track record in training and mentoring staff, enhancing team performance, and resolving customer complaints effectively. Skilled in crew leadership and mechanical troubleshooting, I foster a collaborative environment that boosts productivity and ensures exceptional dining experiences.
Overview
2026
2026
years of professional experience
Work History
Crew Chief
IHOP
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored new crew members on company policies and service protocols.
- Conducted inventory management, maintaining stock levels to meet demand and minimize waste.
- Monitored food safety procedures, ensuring compliance with health regulations during all shifts.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
Server
IHOP
08.2014 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Accurately processed orders using POS system, ensuring efficient transactions.
- Collaborated with kitchen staff to deliver timely food and beverage service.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new team members on menu items and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Buffalo Wild Wings
10.2020 - 08.2021
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Dennys Diner
10.2020 - 03.2021
- Implemented suggestions for improving workflow efficiency within the serving team.
- Resolved guest complaints professionally, ensuring satisfaction and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Twin Rivers Adult Education
Sacramento, CA06.2023
Skills
- Training and mentoring
- Performance improvements
- Mechanical troubleshooting
- Crew leadership
- Team development
- Crew supervision
- Staff training
CREDENTIALS :
Tam Card
Health Card
Sheriffs Card
Timeline
Server
Buffalo Wild Wings
10.2020 - 08.2021
Server
Dennys Diner
10.2020 - 03.2021
Server
IHOP
08.2014 - Current
Crew Chief
IHOP
High School Diploma -
Twin Rivers Adult Education