Alexia Jones
Darien
Summary
Bright, energetic and responsible professional with over17 years’ experience providing exceptional customer service. Proven ability to juggle multiple tasks and responsibilities. Excellent written and verbal communication skills. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Guest Service Ambassador/Receptionist Administrator
Millennium Management
04.2025 - Current
- Greeted guests and visitors with a warm, professional demeanor, ensuring a positive first impression.
- Managed front desk operations, including answering phone calls, responding to emails, and handling inquiries.
- Resolved guest complaints and concerns promptly and professionally, escalating issues when necessary.
- Scheduled and coordinated appointments, meetings, and reservations for guests and staff.
- Maintained a clean, organized, and welcoming reception area.
- Collaborated with other departments to ensure seamless service delivery and guest satisfaction.
- Monitored and restocked supplies for the front desk and lobby area.
Office Manager
LANDMARK EXTERIORS INC
06.2022 - 10.2024
- Managed daily office operations, including scheduling meetings, coordinating travel, and overseeing office administration
- Set up meeting rooms and distributed material to potential clients
- Managed a high volume of calls and directed them to appropriate personnel
- Entered and verified data in CRM (Salesforce)
- Created and managed a budget for office inventory, including ordering and replenishing the office, and breakroom area
- Collaborated with outsourced marketing company to publish relevant and consistent content across social media platforms
- Scheduled and planned company events
- Gained skills and knowledge over a two-year period before layoff due to company downsizing
CT Relationship Banker/ Contact Center
BANK OF AMERICA
12.2020 - 06.2022
- Strengthened customer relationships by effectively cross-selling banking products and services
- Performed maintenance on accounts relating to a loan, checking, savings, CD, and IRA accounts
- Monitored, evaluated, and presented solutions to any potential banking office/customer problem
- Worked as an efficient lobby leader to assist, educate, and train customers on how to conduct simple transactions through self-service technologies
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks
- Ensured that all audit and security policies and procedures are followed in accordance with bank policy and federal regulations
- I worked in the contact center for three months, answering customer inquiries and providing customers with account information
- Authorized service fee refunds within company guidelines
- Increased client portfolio by cross-selling loan and deposit products
- Promoted the use of self-service functions, such as online and mobile banking
Administrative Assistant
INTERNATIONAL CULINARY CENTER
04.2019 - 07.2020
- Responsible for greeting students, parents, and visitors and answering questions as appropriate
- Managed incoming telephone calls by answering general questions, taking messages or directing calling party to the proper personnel
- Responsible for maintaining and responding to high-volume general information email inbox
- Assisted admission representative with walk-in clients and prospective students
- Managed office supply inventory and related expenses, including stocking at printer stations, breakroom and conference centers
- Scheduled meetings and appointments for other executives and department managers
- Responsible for taking weekly staff meeting notes and providing meeting recap to staff
- Provided clerical support to maintain an efficient office such as receiving and sorting mail, faxing, scanning and copying documents as requested
- Apr ’19- Jul ’20 (School closed due to COVID)
Front Desk Supervisor
HOLIDAY INN EXPRESS TIMES SQUARE
04.2018 - 04.2019
- Supervised all tasks carried out by front office agents such as processing guest check-ins and check-outs, confirming reservations, assigning rooms, issuing and activating room keys, and processing payments
- Assisted management in training, motivating, and coaching employees
- Created weekly schedule for a team of 20
- Followed up with guest regarding satisfaction with guest-related issues
NY Concierge/Guest Services
CITY EXPERTS/ELEMENT TIMES SQUARE WEST
07.2015 - 04.2018
- Provided guests with information about attractions, facilities, services, and activities in or outside the property; also made reservations for all forms of entertainment on a real time basis
- Responded to telephone and email communications from clients in an efficient and professional manner
- Managed bank deposits and reconciled end of day cash/credit sales reports
NY Assistant Manager
RADIOSHACK
11.2007 - 07.2015
- Supervised sales associates to ensure staff consistently provided excellent customer service to customers
- Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in his absence)
- Responsibility for company bank deposits as required by store manager
Education
Bachelor of Science - Business Administration
CUNY BROOKLYN COLLEGE
NYS Regents Diploma - undefined
CHRIST THE KING REGIONAL HIGH SCHOOL
Skills
- Office management, Customer service, Database management, Administrative leadership, Event coordination, Problem-solving, Time management and multitasking, Detailed oriented, Microsoft office, Salesforce, Quickbooks
Timeline
Guest Service Ambassador/Receptionist Administrator
Millennium Management
04.2025 - Current
Office Manager
LANDMARK EXTERIORS INC
06.2022 - 10.2024
CT Relationship Banker/ Contact Center
BANK OF AMERICA
12.2020 - 06.2022
Administrative Assistant
INTERNATIONAL CULINARY CENTER
04.2019 - 07.2020
Front Desk Supervisor
HOLIDAY INN EXPRESS TIMES SQUARE
04.2018 - 04.2019
NY Concierge/Guest Services
CITY EXPERTS/ELEMENT TIMES SQUARE WEST
07.2015 - 04.2018
NY Assistant Manager
RADIOSHACK
11.2007 - 07.2015
NYS Regents Diploma - undefined
CHRIST THE KING REGIONAL HIGH SCHOOL
Bachelor of Science - Business Administration
CUNY BROOKLYN COLLEGE
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