Alexia Keith
Summary
Experienced Customer Service Representative with a proven track record of improving client satisfaction through effective communication and problem-solving. Skilled in phlebotomy and document management, resulting in streamlined operations and exceptional patient care. Motivated to leverage strong organizational abilities and a collaborative approach to drive community growth and elevate service delivery.
Overview
9
9
years of professional experience
Work History
Phlebotomist
Grifols
12.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
ER/OB Tech
HCA Northwest Medical Center
06.2022 - 09.2024
- Managed front desk operations at HCA, ensuring efficient patient flow and maintaining a welcoming environment
- Streamlined check-in processes, reducing wait times
- Coordinated with medical staff to facilitate smooth patient transitions
- Implemented a new scheduling system, enhancing interdepartmental communication
- Meticulously maintained patient records and appointment schedules
- Developed a filing system that improved document retrieval speed and accuracy
Personal Shopper
Sams Club
10.2021 - 05.2022
- Fulfilled member orders promptly, enhancing satisfaction and efficiency with strong organization skills
- Optimize order fulfillment processes, reducing average picking time and improving overall efficiency in the personal shopping department
Behavioral Health Associate
Options Health Care
08.2020 - 11.2020
- Facilitated group activities for patients with mental health issues, enhancing engagement and support
- Supported daily activities for patients with drug issues, fostering a collaborative environment
- Assisted in therapeutic sessions, contributing to measurable improvements in patient well-being
Leasing Agent
Nova Asset Management
05.2019 - 11.2019
- Managed resident communications to ensure timely lease renewals and new applications
- Distributed community notices to enhance resident engagement and information flow
- Utilized effective communication skills to maintain high occupancy rates
- Resolved tenant inquiries efficiently, contributing to improved resident satisfaction
- Facilitated seamless application processes, supporting community growth
Phlebotomist
CSL Plasma
09.2018 - 04.2019
- Conducted precise vein selection for plasma collection, enhancing donor comfort and efficiency
- Executed clean plasma draws, contributing to improved donor satisfaction and retention
- Utilized phlebotomy skills to ensure high-quality plasma samples for processing
- Addressed vein palpation challenges, optimizing the collection process and minimizing errors
Agent
Northwest Insurance
02.2016 - 02.2017
- Researched optimal insurance rates from 30+ providers, enhancing client savings and satisfaction
- Sourced competitive home/auto insurance rates from diverse providers, delivering cost-effective solutions to clients and boosting customer satisfaction
Agent
Young America
11.2015 - 02.2016
- Guided clients to optimal auto insurance solutions, enhancing satisfaction and retention
- Assisted in selecting tailored insurance plans, boosting client satisfaction and loyalty
- Collaborated with clients to identify suitable insurance options, improving retention rates
Education
Diploma -
Warren Central
Indianapolis, IN06.2011
Skills
- Filing
- Microsoft Office
- Call handling
- Document management
- Marketing
- Customer service
Timeline
Phlebotomist
Grifols
12.2024 - Current
ER/OB Tech
HCA Northwest Medical Center
06.2022 - 09.2024
Personal Shopper
Sams Club
10.2021 - 05.2022
Behavioral Health Associate
Options Health Care
08.2020 - 11.2020
Leasing Agent
Nova Asset Management
05.2019 - 11.2019
Phlebotomist
CSL Plasma
09.2018 - 04.2019
Agent
Northwest Insurance
02.2016 - 02.2017
Agent
Young America
11.2015 - 02.2016
Diploma -
Warren Central
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