Alexia Kenniebrew
Birmingham,AL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Instructional Aide
ESS Education
09.2023 - Current
- Facilitated individual and small group sessions to reinforce learning objectives established by certified staff.
- Assisted certified staff in developing and implementing tailored strategies for student engagement.
- Monitored student progress, graded assignments, and supervised curriculum-based activities.
- Served as primary resource for substitute teachers during absence of certified staff.
Customer Service Representative Agent
Computer Generated Solutions, Inc.
04.2023 - 09.2023
- Provided product and service information to customers, resolving inquiries and issues efficiently.
- Attracted potential customers by addressing questions regarding products and services.
- Recommended additional products and services based on customer needs.
- Opened customer accounts by accurately recording account details.
Patient Care Technician
UAB Highlands Hospital
08.2021 - 02.2022
- Delivered direct patient care, including bathing, grooming, and ambulation support.
- Monitored vital signs and reported abnormalities to nursing staff.
- Assisted with medical procedures and specimen collection as required.
- Ensured cleanliness and safety of patient rooms while relaying updates to nursing staff.
Environmental Services
Children's of Alabama
12.2020 - 08.2021
- Maintained cleanliness in hospital areas to ensure safe environments.
- Greeted patients and nurses to promote a welcoming atmosphere.
- Conducted thorough cleaning, trash removal, and mopping in nurses' stations and patient rooms.
- Replenished essential supplies, including tissue, paper towels, and sanitizers.
Sales Associate
Rainbow
01.2019 - 12.2019
- Greeted customers to create welcoming atmosphere.
- Assisted customers in locating apparel and items efficiently.
- Monitored and tagged merchandise for optimal inventory management.
- Responded to customer inquiries promptly, providing accurate information.
Education
Associate of Applied Science - Early Childhood Education
Lawson State Community College
Birmingham, AL12.2026
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL05.2017
Skills
- Customer Service
- Verbal and written communication
- CRM software proficiency
- Effective communication
- Time management
- Learning modality knowledge
- Patient advocacy
- Healthcare expertise
- Vitals documentation
- HIPAA compliance
- Insurance claims follow-up
- Medical terminology
- Empathy and patience
- Medical billing
- Call center experience
- Patient eligibility verification
- Data entry proficiency
- Eligibility determination
- EMR
- Group and individual instruction
- Collaborative learning
- Student needs support
- Lesson development
- Cultural sensitivity
- Relationship building
- Positive reinforcement
Languages
English
Native or Bilingual
Timeline
Instructional Aide
ESS Education
09.2023 - Current
Customer Service Representative Agent
Computer Generated Solutions, Inc.
04.2023 - 09.2023
Patient Care Technician
UAB Highlands Hospital
08.2021 - 02.2022
Environmental Services
Children's of Alabama
12.2020 - 08.2021
Sales Associate
Rainbow
01.2019 - 12.2019
High School Diploma -
Fairfield High Preparatory School
Associate of Applied Science - Early Childhood Education
Lawson State Community College