Chantay Horace
Lancaster,Texas
Summary
Dynamic leader with a proven track record at Spectrum, adept in customer service and organizational development. Excelled in managing over 100 sales representatives at Etech Global Services, enhancing team performance and customer satisfaction. Skilled in accounts payable and training, demonstrating exceptional leadership and problem-solving abilities.
Overview
31
31
years of professional experience
Work History
Billing Customer Service Representative
Spectrum
11.2024 - Current
- Responsible for providing knowledgeable and timely customer service to Spectrum clients regarding their TV, internet, and phone services, handling inbound calls to address billing inquiries and payments, account updates, technical troubleshooting, scheduling professional installation visits, and resolving customer challenges.
Lead For Credit Shared Services
Sally Beauty Holding
01.2014 - 09.2024
- Manage all communication between customers, internal sales and stores to ensure the best customer experience
- Ensure all orders on hold are addressed and resolved within departmental deadlines
- Receive inbound escalated collections calls for immediate resolution
- Train new associates
- Responsible for daily reporting to team and upper management
Executive Administrative Assistant
Nacogdoches Independent School District
01.2010 - 01.2014
- Managed day-to-day operations of the Assistant Principal's office
- Scheduled meetings with parents and other school officials
- Performed a wide variety of clerical duties, including but not limited to typing, preparing letters and memoranda, reports, handbooks, purchase orders and other materials
Manager / Sales Coach
Etech Global Services
01.2003 - 01.2010
- Trained and managed over 100 Inbound/Outbound Sales Representatives
- Supervised the work and performance of sales agents and daily sales report/activities
- Managed employees daily work schedule, payroll/benefits issues, performed agents' evaluations
- Administered coaching sessions with the company's client
- Involved in the interview and hiring
Purchasing Clerk
Moore's Business Forms
01.1994 - 01.2003
- Ordered supplies for the company
- Managed purchase orders and requisitions and cancellations
- Reconciled discrepancies with orders
- Monitored inventory
- Performed daily audits
Education
Bachelor of Arts - Business Administration
Stephen F. Austin State University
01.1990
Bachelor of Arts -
Prairie View University
Skills
- Leadership
- Training
- Accounts Payable
- Scheduling
- Customer service
- Organizational Development
- C-level support
- Community Outreach
- Billing inquiries
- Data entry
- Account updating
Timeline
Billing Customer Service Representative
Spectrum
11.2024 - Current
Lead For Credit Shared Services
Sally Beauty Holding
01.2014 - 09.2024
Executive Administrative Assistant
Nacogdoches Independent School District
01.2010 - 01.2014
Manager / Sales Coach
Etech Global Services
01.2003 - 01.2010
Purchasing Clerk
Moore's Business Forms
01.1994 - 01.2003
Bachelor of Arts - Business Administration
Stephen F. Austin State University
Bachelor of Arts -
Prairie View University
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