Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alexia Mitchell

Product Sales Support Manager
Houston,TX

Summary

Experienced product sales support manager with a proven track record of driving sales growth and customer satisfaction across diverse industries. Adept in leveraging Agile methodologies and holding an MBA certification, adept at optimizing sales processes and implementing strategic initiatives that enhance product marketability. Skilled in team leadership, client relationship management, and project execution, consistently achieving targets and exceeding customer expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Product Sales Support Manager

ATT
Remote, -TX
07.2022 - 06.2024
  • Coordinated cross-functional efforts between departments such as sales, marketing, and engineering to ensure successful delivery of new product launches, leading to a smoother transition for customers.
  • Led the integration of new support tools and software, streamlining workflows and improving ticket management efficiency by 25%.
  • Developed service level agreements, sales or service contracts to for customer review and acceptance.
  • Achieved a 31% increase in new business by developing customer-facing pricing models from vendor quotes (Ivanti, IBM, Lookout), ensuring competitive and strategic pricing by offering multi-year discounts.
  • Prepared sales engineering reports by collecting, analyzing and summarizing sales information and application trends.

Product Sales Manager

Imarketslive
Houston, TX
04.2022 - 05.2022
  • Negotiated contracts with vendors, suppliers, and distributors.
  • Developed & implemented sale strategies resulting in a 21% increase in customer retention.
  • Organized conventions, seminars, webinars. to promote products or services.
  • Managed key accounts & maintained relationships resulting in 90% customer satisfaction.

Project Manager

BRP
Houston, TX
03.2019 - 07.2020
  • Successfully managed 13+ technical projects, ensuring all were completed on time and within budget, resulting in a 96% on-time delivery rate and a 25% increase in client satisfaction.
  • Managed project lifecycles from initiation through closing, including planning, execution, monitoring, and final delivery, ensuring alignment with business goals and client requirements.
  • Utilized Agile methodologies to enhance team collaboration and flexibility, leading to a 20% improvement in project delivery speed.
  • Led change management initiatives, effectively communicating changes to stakeholders and ensuring smooth transitions and adoption.
  • Developed product roadmap and managed the lifecycle of products from conception to launch.

Assistant Customer Service Manager

Honda Of Tomball
Tomball, TX
06.2017 - 01.2019
  • Participated in regular meetings with senior management concerning strategic planning initiatives aimed at enhancing overall customer experience.
  • Increased customer satisfaction scores by 27% in the service department at by implementing new training programs, improving service processes, and effectively managing the customer service team.
  • Provided guidance to the team regarding operational tasks such as billing, refunds and returns.
  • Boosted service department efficiency by 15% by optimizing appointment scheduling, streamlining workflow processes, and enhancing communication between technicians and customer service representatives.

Education

Bachelor of Science - Criminal Justice | Minor in Cybersecurity

Prairie View A & M University
Prairie View, TX
05-2022

High School Diploma -

Klein Oak High School
Spring, TX
06-2018

Skills

  • Operations Management
  • Business Development
  • Marketing
  • Business Administration
  • Policy Implementation
  • Strategic Planning
  • Agile Metrics Tracking
  • Software Development Lifecycle
  • Customer requirements analysis
  • Project Management

Certification

  • Agile MBA Certification (The Job Hackers) April 2024

References

References available upon request.

Timeline

Product Sales Support Manager

ATT
07.2022 - 06.2024

Product Sales Manager

Imarketslive
04.2022 - 05.2022

Project Manager

BRP
03.2019 - 07.2020

Assistant Customer Service Manager

Honda Of Tomball
06.2017 - 01.2019

Bachelor of Science - Criminal Justice | Minor in Cybersecurity

Prairie View A & M University

High School Diploma -

Klein Oak High School

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Alexia MitchellProduct Sales Support Manager