Alexia Ossorio
Phoenix,AZ
Summary
Hardworking and dependable customer service professional with years of experience working in fast-paced, high-volume environments while creating a welcoming and positive space for diverse guests. Cross-trained in all front of house positions to contribute to the team’s success by quickly adapting to changing roles and supporting fellow team members in order to maintain service standards and enhance guest experience.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Server/Bartender
PF Changs Restaurant
12.2023 - Current
- Managed bar procedures, mastered signature cocktails and building guest connections.
- Provided exceptional guest service in a high-volume dining environment.
- Trained and supported new team members on restaurant protocols and various Asian cuisine offerings.
- Maintained alcohol stock levels while optimizing beverage inventory.
- Provided tableside assistance to guests by packaging up leftover food and managing guest memberships in order to deliver a seamless guest experience .
Front Desk Hostess
PF Changs Restaurant
08.2023 - Current
- Greeted and welcomed guests, creating a friendly and professional first impression
- Managed digital reservation systems and optimized table assignments for efficiency and guest satisfaction.
- Trained new team members on front desk procedures and customer service protocols.
- Maintained professionalism during guest de-escalations and effectively resolved unexpected conflicts.
Education
High School -
Queen Creek High School
Queen Creek05-2023
Skills
- Customer Service
- Reservation Management
- POS Systems
- Cash/payment handling
- Food Safety
- Multitasking in fast-paced environments
- Team Collaboration
- Team member training
- Guest De-escalation
- Conflict Resolution
- Attention to Detail
- Guest Relations
Personal Details
- Date of Birth: 29 January 2005
- Gender: Female
- Height: 165 cm (5'5")
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Interests
- Traveling and Cultural Exploration
- Language Learning
- Long distance running
- Reading and Classic Literature
Timeline
Server/Bartender
PF Changs Restaurant
12.2023 - Current
Front Desk Hostess
PF Changs Restaurant
08.2023 - Current
High School -
Queen Creek High School