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Alexia Palmer
Oregon
Work Preference
Summary
Results-driven Service Coordinator with expertise in enhancing service operations and client satisfaction. Skilled in multitasking, prioritizing workloads, and fostering effective communication among teams and clients. Successfully implemented changes that improved operational efficiency and boosted client retention.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Service Coordinator
nVent|Trachte
Oregon
08.2025 - Current
- Responded promptly to emergency service calls, prioritizing urgent situations and coordinating immediate assistance
- Dispatched technicians to customer locations based on urgency and availability, optimizing efficiency and minimizing response time
- Resolved scheduling conflicts and issues promptly to ensure uninterrupted service delivery
- Facilitated communication between customers and technicians to enhance service clarity and satisfaction
- Provided exceptional customer service by effectively communicating with clients regarding appointment details and updates
- Trained new dispatchers on company procedures, systems, and best practices for effective coordination of services
- Utilized CRM software to track customer interactions, update service tickets, and generate reports on performance metrics
- Coordinated with external contractors or subcontractors to secure resources for large-scale projects
- Created and updated a comprehensive database of customer information to support service personalization and historical insights
Administrative Assistant/Scheduling Coordinator
BEST DEFENSE FIRE PROTECTION & SECURITY
Waunakee
09.2022 - 08.2025
- Handled all company calls, facilitating effective communication
- Coordinating technician schedules and customer needs for field jobs
- Organized office area and documentation to enhance accessibility and efficiency
- Coordinated luncheons for shop employees to promote team engagement
- Documenting all office staff meetings
- Use of Excel, Outlook, JobBoss, QuickBooks and EZ Clocking management
- Assisting HR in insurance and hiring processes
- Recording/monitoring of absent employees
- Writing out proper Work Instructions for the office
- Creating and posting new Work Orders
- Maintained accurate bookkeeping and accounting practices
- Processed employee payroll biweekly
Temporary CPA Assistant
Chambers CPA LLC
Waunakee
06.2022 - 09.2022
- Process payroll-start to finish
- Managed human resources functions including recruitment and employee relations.
- Supported tax preparation process to ensure accuracy and timely submissions
- Act as HR
- Organized resources for effective meetings
- Handled phone inquiries and routed calls
- Maintained organized work environment by ensuring office cleanliness and order.
- Assisted with payroll processing for other companies
- Updated website content and training materials
Assembler
Aprilaire, Division of Research Products Corporation
Poynette
09.2020 - 06.2022
- Lifted heavy objects to facilitate various tasks.
- Use of a variety of power tools
- Ability to work and build while maintaining safety protocol
- Managed and recorded completed parts to ensure accurate inventory
- Maintained accurate records to support operational efficiency
- Worked and built while adhering to safety protocols to minimize risk
- Ability to work at increasingly fast speeds
General Manager
The Blue Spoon Café
Prairie du Sac
07.2016 - 04.2020
- Effective guidance/leadership skills
- Teamwork skills
- Customer de escalation expert
- Monitored employee performance and break times using computer systems
- Adapted to different roles to support team operations effectively.
- Provided guidance and leadership to foster team collaboration
- Worked alongside colleagues to foster a cooperative work environment.
- Utilized conflict resolution techniques to de-escalate customer issues.
Temporary Front Desk Clerk
Mercer and Meffei LLC
Baraboo
02.2016 - 06.2016
- Covered Front Desk Clerk duties during maternity leave to ensure seamless front desk operations
- Managed scheduling, rescheduling, and cancelling appointments to maintain efficient client service
- Phone navigational skills (transfers, conference calls, etc.))
- Operated various printer models to ensure proper functionality.
- Client information protection skills
Education
High school diploma - Upper secondary education
McFarland High School
Skills
- Customer support
- Client support
- Customer engagementrelationship management
- Appointment scheduling
- Calendar management
- Email correspondence
- Task prioritization
- Document control
- File organization
- Organizational skills
- Document management
- Admin support
- Office management
- Payroll processing
- Payroll
- Payroll deduction management
- Personnel records management
- Human resources
- HR systems
- HRIS
- Data analytics
- Client phone interaction
- Customer service
- Customer interaction
- Payroll
- Complaint resolution
- Service assessment
- Detail orientation
- Time management
- Multitasking
- Proactiveness
- Communication skills
- Interpersonal communication
- Performance metrics
- Data entry
- Financial principles
- Financial analysis
- Financial documentation
- Financial reporting software
- Expense reports
- Budget tracking
- Budget oversight
- Financial oversight
- Financial coordination
- Financial audit support
- Financial data reconciliation
- Report preparation
- Analysis skills
- File organization
- Lab skills
- Regulatory compliance
- Industry terminology
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Windows
- Google Workspace
- Productivity software
- CRM software
- CRM system proficiency
- Epic
- Workday
- ADP
- Paychex
- QuickBooks
- Accounting software
- ERP systems
- Clerical experience
- Bussing
- AI
- GLP
- Project coordination
- Phone communication
- Document control
- File organization
- Customer service
- Clerical experience
- Expense reports
- Financial coordination
- Project coordination
- Phone communication
- Financial oversight
- Financial data reconciliation
- Budget oversight
Certification
- QuickBooks Certified ProAdvisor, Intuit
- Driver's License
- Certified Bookkeeper
- Food Handler Certification
Willing To Relocate
Madison, WI
Additional Information - Authorized To Work
US for any employer
Timeline
Service Coordinator
nVent|Trachte
08.2025 - Current
Administrative Assistant/Scheduling Coordinator
BEST DEFENSE FIRE PROTECTION & SECURITY
09.2022 - 08.2025
Temporary CPA Assistant
Chambers CPA LLC
06.2022 - 09.2022
Assembler
Aprilaire, Division of Research Products Corporation
09.2020 - 06.2022
General Manager
The Blue Spoon Café
07.2016 - 04.2020
Temporary Front Desk Clerk
Mercer and Meffei LLC
02.2016 - 06.2016
High school diploma - Upper secondary education
McFarland High School