Alexia Quintana
Denver,CO
Summary
Dynamic leader with a proven track record at Take 5 Car Wash, enhancing customer satisfaction and operational efficiency through expert staff training and development, and strategic operations management. Excelled in fostering teamwork, implementing quality assurance practices, and driving sales growth. Skilled in car wash chemicals, showcasing a blend of technical knowledge and exceptional customer service.
Overview
2
2
years of professional experience
Work History
Car Wash Manager
Take 5 Car Wash
2023.02 - Current
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Fostered a culture of continuous improvement by encouraging staff to share ideas for process enhancements, implementing feasible suggestions that yielded positive results.
- Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
- Evaluated staff performance regularly through individual meetings, setting clear expectations for improvement when needed.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
Education
High School Diploma -
The Academy Of Charter Schools
Thornton, CO05.2023
Skills
- Staff Training and Development
- Operations Management
- Technical knowledge
- Sales and Marketing
- Employee Scheduling
- Car wash chemicals expertise
- Customer Service
- Teamwork and contribution
- Cash Register Operation
- Flexible Work Schedule
- Professional Appearance
- Positive Attitude
- Problem-Solving
- Reliability
- Organizational Skills
- Hiring and Training
- Staff Management
Timeline
Car Wash Manager
Take 5 Car Wash
2023.02 - Current
High School Diploma -
The Academy Of Charter Schools
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