Alexia Ramos
Albuquerque,NM
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Server
Cheesecake Factory Restaurant
Albuquerque, NM
03.2026 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Delivered exceptional customer service, contributing to positive dining experiences.
- Interacted with customers to identify needs and preferences, tailoring service accordingly.
- Took orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness and organization of dining area throughout shifts.
Manager
Skechers
Albuquerque, NM
12.2025 - 03.2026
- Managed daily store operations and ensured compliance with company policies.
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Coordinated team responsibilities to ensure smooth workflow., setting priorities and goals.
Server
Cheddars Stratch Kitchen
Albuquerque, Nm
10.2023 - 05.2025
- Provided excellent customer service to enhance dining experiences.
- Took orders from customers accurately and in a timely manner.
- Managed order accuracy and timely delivery to guests.
- Collaborated with kitchen staff to ensure smooth operations.
- Ensured accurate handling of cash transactions to maintain financial integrity. and processed payments efficiently.
- Completed opening and closing tasks to ensure a well-prepared dining environment. such as setting up the dining area, restocking supplies.
- Assisted with menu updates and special promotions for guests.
Event Staff Member
Rio Rancho event center
Albuquerque, Nm
03.2020 - 04.2023
- Dismantled setups and organized equipment return to storage during event breakdown.
- Engaged with attendees to provide information and address inquiries promptly.
- Oversaw guest check-in processes, ensuring smooth entry during large-scale events.
- Managed crowd control and ensured guest safety during performances.
- Coordinated ticketing processes and supported customer inquiries.
- Set up concert equipment and stages before events.
- Supported event breakdown by dismantling setups and returning equipment to storage.
- Cleaned and organized venues post-event for future use.
- Enforced audience conduct rules to maintain a safe and enjoyable environment during performances.
Supervisor/Barista/Cashier
ALBUQUERQUE INTERNATIONAL SUNPORT
Albuquerque, NM
03.2021 - 10.2022
- Progressed from cashier/barista to supervisor trainee within one month.
- Supported customers with their inquiries and needs.
- Engaged positively with customers and colleagues.
- Handled cash payments efficiently.
- Cash handler.
- Maintained cleanliness of work area, ensuring compliance with health and safety standards.
Shift Manager
Popeyes Louisiana Kitchen
Albuquerque, NM
04.2019 - 04.2021
- Recorded customer orders at drive-thru and lobby to ensure accurate service.
- Executed store closing procedures, including securing assets and managing inventory.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Managed inventory stocking by efficiently unloading and arranging products from trucks.
- Take orders (drive thru/lobby)
- Truck (stocking)
- Close the store
Retail volunteer/Event Assistant
Dillards Dept Store
Albuquerque, NM
02.2015 - 08.2019
- Supported store events by setting up areas and engaging with attendees.
- Set up promotional displays to highlight seasonal merchandise effectively.
- Assisted customers in locating merchandise throughout the store.
- Provided assistance to customers in locating items throughout the store.
- Provided exceptional service by addressing customer inquiries and concerns.
- Processed customer transactions efficiently at the cash register.
- Arranged product displays to attract customer attention. to promote new merchandise or special sales events.
Education
High School Graduate -
Volcano Vista High School
Albuquerque, NMSkills
- Service skills
- Customer Engagement
- Restaurant Experience
- Food Service
- Food Preparation
- Sanitation Standards
- Order Fulfillment
- Upselling Techniques
- Barista Experience
- Cashiering
- Cash management
- Inventory Management
- Busser
- Host/Hostess
- Coffee Experience
Work Authorization
Authorized to work in the US for any employer
Timeline
Server
Cheesecake Factory Restaurant
03.2026 - Current
Manager
Skechers
12.2025 - 03.2026
Server
Cheddars Stratch Kitchen
10.2023 - 05.2025
Supervisor/Barista/Cashier
ALBUQUERQUE INTERNATIONAL SUNPORT
03.2021 - 10.2022
Event Staff Member
Rio Rancho event center
03.2020 - 04.2023
Shift Manager
Popeyes Louisiana Kitchen
04.2019 - 04.2021
Retail volunteer/Event Assistant
Dillards Dept Store
02.2015 - 08.2019
High School Graduate -
Volcano Vista High School