Alexia Salgado
San Pedro,CA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and housekeeping at Fontainebleau Las Vegas. Proven ability to enhance guest satisfaction through exceptional service and meticulous room maintenance. Bilingual and skilled in following safety protocols, ensuring a safe and welcoming environment for all guests.
Overview
9
9
years of professional experience
Work History
Housekeeping Room Attendant
Fontainebleau Las Vegas
10.2024 - 02.2025
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Housekeeping Room Attendant
The Mirage Casino
08.2022 - 07.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Receptionist
Tennis Star Academy
08.2022 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Call Center Representative
RDI Corporation
01.2021 - 10.2021
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Host
Palms Casino
09.2019 - 05.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
GUESS Factory
03.2018 - 08.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Shiekh Shoes
08.2016 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Valley High Scool
Las Vegas, NV06.2017
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Fast learner
- Collaborative team member
- Great verbal communication
- Attention to detail
- Energetic and organized
- Computer proficient
- Good listening skills
- Able to follow written directions
- Bicultural & Bilingual
- Customer service
Timeline
Housekeeping Room Attendant
Fontainebleau Las Vegas
10.2024 - 02.2025
Housekeeping Room Attendant
The Mirage Casino
08.2022 - 07.2024
Receptionist
Tennis Star Academy
08.2022 - 07.2024
Call Center Representative
RDI Corporation
01.2021 - 10.2021
Host
Palms Casino
09.2019 - 05.2020
Sales Associate
GUESS Factory
03.2018 - 08.2019
Sales Associate
Shiekh Shoes
08.2016 - 02.2018
High School Diploma -
Valley High Scool
Similar Profiles
Karen GaniaKaren Gania
Minibar Technician at Fontainebleau Las VegasMinibar Technician at Fontainebleau Las Vegas
Xavier CruzXavier Cruz
Cage Manager at Fontainebleau Las VegasCage Manager at Fontainebleau Las Vegas
Linda SignorelliLinda Signorelli
Assistant Manager, Security (Nightlife, Shift) at Fontainebleau Las VegasAssistant Manager, Security (Nightlife, Shift) at Fontainebleau Las Vegas