ALEXIA S BORBOA
Phoenix,Arizona
Summary
Results-driven Store Manager experienced in customer service and debt recovery. Achieved revenue recovery through effective negotiation of repayment plans and management of accounts while ensuring client satisfaction. Focused on enhancing customer relationships and resolving complex issues for timely debt resolution.
Overview
5
5
years of professional experience
Work History
Auto Collections Specialist
Upgrade INC
Phoenix, AZ
10.2024 - 08.2026
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Identified past due accounts and contacted account holders to arrange payment.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Contacted customers and explained debt management to encourage timely debt payments.
- Conducted skip tracing to locate debtors and facilitate successful collections.
- Resolved complex issues that arose during the collections process.
- Documented interactions and maintained accurate records of all communications.
Redemption Specialist
Paramount Recovery Services
Phoenix, Arizona
04.2023 - 10.2024
- Managed customer accounts to facilitate timely debt recovery and payment processing.
- Negotiated payment plans with customers to ensure compliance with agreements.
- Conducted skip tracing to locate debtors and facilitate successful collections.
- Assisted clients in understanding their account statuses and available options.
- Documented interactions and maintained accurate records of all communications.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
Loan Funder
Santander Consumer USA
Phoenix, Arizona
09.2022 - 03.2023
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Determined credit approval based on financial standing, credit records and payment history.
- Reviewed accounts for signs of fraud and non-payment issues.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Contacted customers to notify of delinquent payments and resolve.
Assistant Store Manager + Store Manager
Max
Glendale, Arizona
09.2021 - 08.2022
- Provided the highest level of customer service over the phone and in person.
- Served as a resource to current and potential customers.
- Explained in detail about contracts and payments.
- Obtained in-depth knowledge of processing loans.
- Tended to operational duties such as cash handling, record keeping, and store security.
Education
Some College (No Degree) - Accounting And Finance
Arizona State University
Tempe, AZSkills
- Payment plan negotiation
- Debt management
- Delinquent account management
- Debtor location strategies
- Account Management
- Repayment strategies
- Customer service excellence
- Conflict resolution techniques
- Account management
Timeline
Auto Collections Specialist
Upgrade INC
10.2024 - 08.2026
Redemption Specialist
Paramount Recovery Services
04.2023 - 10.2024
Loan Funder
Santander Consumer USA
09.2022 - 03.2023
Assistant Store Manager + Store Manager
Max
09.2021 - 08.2022
Some College (No Degree) - Accounting And Finance
Arizona State University