Alexia Thomas
Jacksonville,FL
Summary
Detail-oriented professional with a Bachelor's degree and hands-on experience in child protective investigations. Skilled in case documentation, active listening, and written and verbal communication. Prepared to support child safety through accurate assessments and thorough reporting.
Overview
7
7
years of professional experience
Work History
Child Protective Investigator
Department of Children and Family Services
Fleming Island, Florida
03.2026 - Current
- Evaluated child abuse and neglect referrals for state child welfare services, ensuring timely and appropriate responses.
- Interviewed children, parents, and witnesses for Department of Children and Family Services cases.
- Collaborated with law enforcement, schools, and service providers to coordinate comprehensive investigations.
- Provided crisis intervention services to ensure immediate safety and long-term stability for affected children and families.
- Recorded case notes and reports in child welfare database systems.
Server
Cheesecake Factory Restaurant
Jacksonville, Florida
01.2023 - 08.2026
- Delivered exceptional customer service, contributing to overall guest satisfaction.
- Provided exceptional service to a high volume of daily customers.
- Evaluated guest satisfaction to promptly address any concerns or service issues. and addressed service requests
- Operated POS terminals to input orders, split bills, and calculate totals.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
Dock Coordinator
Amazon
Jacksonville, Florida
04.2020 - 11.2020
- Tracked and reported shipment arrivals through transportation management systems, facilitating scheduled operations.
- Ensured proper placement of freight on docks according to delivery schedules.
- Communicated updates on delays and detentions to Amazon operations and carriers, ensuring timely information flow.
- Responded to customer inquiries regarding shipment status or delays promptly, enhancing customer satisfaction.
Education
Bachelor of Arts - Criminal Justice
University of North Florida
Jacksonville, FL08-2024
Skills
- Child welfare investigations
- Child interviewing
- Safety assessment
- Risk assessment
- Case management
- Crisis intervention
- Crisis intervention
- Case documentation
- Report writing
- Crisis intervention
Timeline
Child Protective Investigator
Department of Children and Family Services
03.2026 - Current
Server
Cheesecake Factory Restaurant
01.2023 - 08.2026
Dock Coordinator
Amazon
04.2020 - 11.2020
Bachelor of Arts - Criminal Justice
University of North Florida