Bernadette M. Banks

• Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
• Collaborated with law enforcement and community agencies to assess cases and ensure comprehensive support.
• Prepared detailed reports documenting findings and recommendations for intervention.
• Interviewed children, parents, and caregivers to gather essential information.
• Assessed safety conditions within homes to determine risk factors for children.
• Developed and implemented safety plans with families to enhance child well-being and reduce risk factors.
• Maintained accurate case files and documentation in compliance with agency standards.
• Provided guidance and resources to families to navigate child protective system effectively.
• Investigated each child's living environment to determine whether home was safe or presented risks.
• Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
• Developed and executed plans to remove children from homes where abuse or neglect had occurred.
• Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
• Provided referrals for counseling and supportive services.
• Informed families about their rights under applicable laws and policies.
• Assessed family dynamics and provided guidance for improvement.
• Provided testimony at hearings related to child protective investigations.
• Responded to emergency situations involving children requiring immediate attention.
• Attended trainings related to current trends in Child Protective Services.
• Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
• Attended and documented forensic interviews to gather critical information.

• Managed team of 30 Independent Loss Control Representatives, overseeing caseload and ensuring effective service delivery.
• Assist with new hire trainings
• Complete weekly payroll for independent employees.
• Prepared monthly progress reports on investigation findings, identified risks, and recommended solutions with implementation status updates.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Ensured adequate coverage across designated territory.

Resolved customer complaints and addressed policy and procedure inquiries to enhance customer understanding and satisfaction.

• Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
• Investigated claims by collecting statements from involved parties and witnesses.
• Determined liability based on facts gathered from investigations.
• Collaborated with repair shops to assess vehicle damage and estimate repair costs.
• Coordinated with legal teams on disputed claims to facilitate thorough evaluation and negotiation outcomes.
• Negotiated settlements with claimants when appropriate.
• Managed multiple cases simultaneously, ensuring timely resolution within established deadlines.
• Documented findings and decisions in claims management system for accurate records.
• Researched and verified insurance policy coverage.
• Analyzed policy language to ensure compliance with state regulations and company policies.
• Provide customer support to members, providers, billing departments and other insurance agencies regarding claims, appeals and eligibility.
• Communicated claim status updates clearly to clients and agents throughout the process.
• Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
• Processed payments according to terms outlined in policy contracts.
• Assisted in developing process improvements that streamlined claims handling at Safeway Insurance.
• Attended continuing education seminars to stay abreast of changes in the field.