Alexia Townsend
Enterprise,AL
Summary
Seasoned Customer Care Representative with 10 years of experience in customer service roles, including direct support at Sagility and Alorica. Skilled in resolving inquiries, managing high-volume calls, and maintaining customer satisfaction. Seeking to leverage communication proficiency and problem-solving abilities in a Customer Care Representative position.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Consumer Service Representative
Global Payments
10.2024 - Current
- Assisted customers on phone with questions, concerns and product availability.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
CNA - Certified Nursing Assistant
Wiregrass Nursing Home
09.2022 - 12.2023
- Provide compassionate assistance with activities of daily living (ADLs) to ensure resident comfort and well-being
- Maintain a patient-focused environment, prioritizing safety and personalized care in daily routines
Customer Service Rep
Sagility
01.2023 - 12.2023
- Efficiently addressed and resolved customer inquiries while maintaining high satisfaction ratings, leveraging strong communication skills and in-depth product knowledge at Sagility as a Customer Service Representative
Customer Service/Sales Floor Associate
Walmart
07.2021 - 09.2022
- Processed customer transactions at checkout with accuracy and efficiency, ensuring positive client experiences
- Maintained inventory through systematic stocking of products, contributing to store organization and accessibility
Customer Service Representative
Alorica
12.2021 - 01.2022
- Provided comprehensive customer support by resolving inquiries related to account management, billing issues, and processing payments, ensuring client satisfaction and service efficiency
- Delivered technical assistance for product and service-related challenges, contributing to a positive and solution-oriented customer experience
Work From Home Customer Service Representative
Continuum Global Solutions
01.2020 - 12.2021
- Managed inbound calls to address and resolve member healthcare inquiries, ensuring customer satisfaction and retention
- Processed payment transactions with accuracy, maintaining confidentiality and adherence to financial protocols
Representative (Front Desk)
Fairfield Inn
07.2019 - 01.2021
- Managed a multi-line phone system, efficiently processed reservations, and facilitated check-in and check-out procedures, ensuring a seamless guest experience
- Conducted financial transactions with accuracy, handling cash, credit, and debit payments, maintaining accountability and integrity in all monetary exchanges
Line Worker
ReliableAssembler
04.2014 - 06.2019
- Assembled high-quality air vents to meet specific requirements of diverse client companies
- Ensured product reliability and adherence to industry standards throughout the assembly process
Fast Food Worker
Hardee's
03.2013 - 01.2014
- Managed point-of-sale operations, ensuring accurate financial transactions and customer service excellence
- Delivered prompt and courteous service, fulfilling customer orders with efficiency and attention to detail
Education
High School Diploma -
Samson High School
Samson, AL05.2013
Skills
- Assembly Line
- Nurse Assistant
- Cashier
- Receptionist
- Assembly Worker
- Clean Room
- Solder
- Soldering
- Customer Service
- Front Desk
- Guest Service
- Front Office
- Reception
- Phone Etiquette
- Multi-Line Phone Systems
- Clerical Experience
- Typing
- Sales
- 5g
Certification
- Driver's License
- CPR
- Certified Nursing Assistant (CNA), 10/01/22
Timeline
Consumer Service Representative
Global Payments
10.2024 - Current
Customer Service Rep
Sagility
01.2023 - 12.2023
CNA - Certified Nursing Assistant
Wiregrass Nursing Home
09.2022 - 12.2023
Customer Service Representative
Alorica
12.2021 - 01.2022
Customer Service/Sales Floor Associate
Walmart
07.2021 - 09.2022
Work From Home Customer Service Representative
Continuum Global Solutions
01.2020 - 12.2021
Representative (Front Desk)
Fairfield Inn
07.2019 - 01.2021
Line Worker
ReliableAssembler
04.2014 - 06.2019
Fast Food Worker
Hardee's
03.2013 - 01.2014
High School Diploma -
Samson High School