Alexia Walters
Las Vegas
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Sales Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Retail Supervisor
Maceoo
Las Vegas, NV
06.2023 - Current
- Supervised daily retail operations, ensuring optimal staff performance and adherence to company policies.
- Trained and mentored new team members on product knowledge and customer service excellence.
- Implemented inventory management practices, reducing stock discrepancies through accurate tracking systems.
- Analyzed sales data to optimize merchandising strategies and enhance customer experience.
- Coordinated promotional events, driving increased foot traffic and brand visibility in-store.
- Developed employee schedules to align with peak business hours, improving operational efficiency.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty to the brand.
- Collaborated with management on strategic initiatives aimed at elevating sales performance and store standards.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Assistant Store Manager
Aldo Shoes
Richmond, Virginia
05.2020 - 02.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed and interpreted store trends to facilitate planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Assistant Manager
Nordstrom
Richmond, VA
04.2018 - 04.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Achieved recognition for contribution to store success by optimizing sales.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Counter Manager
Nordstrom
Richmond, VA
03.2017 - 03.2018
- Operated cash register to accurately complete customer financial transactions.
- Organized sale events and created eye-catching product displays to attract customers to the beauty counter.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Performed daily department re-merchandising, price markdowns, and merchandise transfers.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Engaged with approximately 70 customers per day by answering questions about services and products offered.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
Nevada School of Massage Therapy - Las Vegas
Las Vegas, NV04.2011
High School Diploma -
Chaparral High School
Las Vegas, NV06.2010
Skills
- Work Planning and Prioritization
- Sales Activities
- Shift Scheduling
- Retail Operations
- POS Systems
- Hiring and Training
- Inventory Control
- Staff training and development
- Customer service management
- Store operations
- Cash handling oversight
- Sales development
- Sales strategy development
- Employee training
- Cash handling and reconciliation
- Handling complaints
- Product merchandising
- POS terminal operation
- Retail operations
- Sales leadership
- Team building and motivation
- Problem anticipation and resolution
- Policy enforcement
Timeline
Retail Supervisor
Maceoo
06.2023 - Current
Assistant Store Manager
Aldo Shoes
05.2020 - 02.2021
Assistant Manager
Nordstrom
04.2018 - 04.2020
Counter Manager
Nordstrom
03.2017 - 03.2018
High School Diploma -
Chaparral High School
High School Diploma -
Nevada School of Massage Therapy - Las Vegas