Lourdes Gonzalez
Miami,Fl
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail oriented. Able to anticipate potential challenges in order to be available to resolve issues quickly and effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
AvMed Event Coordinator
Avmed Health Plans
- Pre-event preparation, ensuring all information was readily available to assist Medicare Sales Reps to sell or review AvMed health plans.
- Traveled to various locations in Dade and Broward counties to set up for events.
Heath Promotion /Health Program Rep III/Quality Management
Simply Health Care Plans
04.2019 - Current
- Assist Provider with their Care Gap reports, joining forces with providers / HEDIS coordinators and /or staff to Identify and manage patient in need of care, to close HEDIS care gaps
- Coordinate Clinic Sessions and outreach for Flu events, back to school events, well care visits or any specific HEDIS Measures needed by provider offices for Miami Dade Region 11 Utilization Management Rep
Administrative Reviewer
AvMed Health Plan
01.2015 - 01.2016
- Maintain productivity levels as determined by Quality Improvement Manager Utilize various software application (Schedulers, Excel and Word) to support HEDIS Operations Visit provider sites to identify, copy and collect selected medical records.
Manager Guest Port Services /Norwegian Cruise Line
Norwegian Cruise Line
01.2000 - 03.2015
- Primary responsibility was to oversee successful embarkation and debarkation process as well Airport operation for 7 Norwegian Cruise Line vessels located along East Coast of United States Handled guest emergencies such as denial of boarding and made accommodation and/or travel arrangements so that guests would not be stranded due to their inability to board vessel
- Selected to be member of C.A.R.E handle vessel related emergencies such as fires, deaths onboard, ships being stranded, weather and bomb threats
- Partnered with corporate training and development to develop and implement customer service classes and training materials
- Reviewed and approved vendor invoices and ensured 100% compliance with budgets
- Handled new vessel inauguration ensuring check in process was flawless.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
Education
Miami, FL
Skills
- Event planning
- MS Word, Excel, Outlook, Team
- Effective Communication
- Member Service
- Time Management
- Scheduling
- Problem Solving
- Crisis Management
- Work Planning Prioritization
- Special events planning
- Guest Management
- Corporate Events Planning
- Project Management
Zip
33165
Languages
Spanish
Native or Bilingual
Timeline
Heath Promotion /Health Program Rep III/Quality Management
Simply Health Care Plans
04.2019 - Current
Administrative Reviewer
AvMed Health Plan
01.2015 - 01.2016
Manager Guest Port Services /Norwegian Cruise Line
Norwegian Cruise Line
01.2000 - 03.2015
AvMed Event Coordinator
Avmed Health Plans
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