Pamela Hensley-Tierney
Fort Campbell North,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills. Dependable, excellent relationship-building, and project management skills. Personable Professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Event Coordinator/Military Event Liaison
Oak Grove Tourism Commission
Oak Grove, Ky
10.2022 - Current
- Enhanced event execution by streamlining processes and implementing efficient coordination strategies.
- Developed creative solutions to address unforeseen challenges during events, ensuring seamless execution.
- Increased client retention rate by providing exceptional customer service and maintaining strong relationships.
- Improved overall event satisfaction ratings by consistently gathering feedback from attendees and making necessary adjustments.
- Coordinated schedules and timelines for events.
- Consulted with customers to determine objectives and requirements for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Delivered memorable experiences for attendees through meticulous planning and attention to detail.
- Handles phone calls, client appointments.
- maintains guest satisfaction for 200-500 guest per event.
- Organizing, and executing large-scale events such as music festivals, community gatherings.
- Booking performers and vendors, managing logistics like site placement with great vantage points.
Office Store Consultant
Fedex Office
Monterey, CA And Nashville, TN
09.2020 - 09.2022
- Store consultant consistently delivers positive customer experience to all customers, using consultative skills to anticipate customer needs, suggesting alternatives and providing solutions
- Knowledgeable in different areas of the store's business, to include print, signs & graphics, and also shipping
- Along with being responsible for taking orders, providing pricing and product information
- Operates and maintains wide variety of equipment, like moving boxes and equipment, stock materials, help manage and maintain printing load of Fedex Office
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and or documents
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels and able to operate with minimal supervision.
- Enhanced communication among team members, fostering collaborative and supportive work environment.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
Store Associate
DECA Commissary
USAG Stuttgart, Germany
04.2020 - 06.2020
- During Covid 19 Pandemic
- Assisted customers with answering questions about item price or location and handling bulky/heavy items
- Operate electronic checkout system to record unit price, total customer purchase and Perform variety of duties in handling, preparing and maintaining stock levels of grocery and produce items
- Review stock levels
- Created product displays that were eye catching and appealing to customers along with Maintain security, safety and sanitation practices and procedures
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Assistant Business Manager
USAG, MWR
USAG Stuttgart, Germany
01.2018 - 02.2020
- Assisted management with daily operations and staffing for three facilities
- Contributes overall operations and implements higher level directives, formulates procedures, and programs to ensure high standards of food and beverage and entertainment programs
- Responsible for recruitment, staff training, and workforce management
- Provides expert advice on renovations, improvements and some minor constructions
- Manages day-to-day administration and clerical duties of multiple facilities
- Keeps staff informed and up-to-date concerning appropriate administrative regulations
- Uses multiple office automation software to include word processing, spreadsheets, data bases, and project management
- Analyzes and make recommendations on event planning based on accepted principles, methods, and guidelines
- Serves as first line of communication to patrons and support staff on many varied issues
- Ensures appointments are made timely and accurately; maximizing efficiency and club usage
- Monitors cancellations and coordinates with other organizations to cover possible open availability
- Prepare reports of significant occurrences during each shift
- Ensures patron satisfaction by resolving complaints and other customer issues
- Maintains and enforces security for funds, merchandise, supplies, equipment and property in accordance with directives and regulations
- Managed inventory and ordered merchandise to guarantee appropriate stock levels
- Standardized employee training, improved worker knowledge and increased customer satisfaction
- Improved productivity while reducing staffing and operational costs by
- Standardized employee training, improved worker knowledge and increased customer satisfaction 5%
- Implemented daily food and or beverage promotions, increasing sales by $100.00 daily average.
Bartender
Fort Lewis/JBLM, American Lake Conference Center MWR
Joint Base Lewis McChord, WA
01.2013 - 01.2016
- As a shift supervisor I would Coordinate and organize weddings and receptions, parties for civilian and military personnel
- Assisted customers in full service bar to include money handling and drink service
- Ordered and maintained inventory of bar products, including alcohol, beer, soft drinks, and supplies to ensure high volume of daily and weekly sales
- Utilized knowledge of mixed beverages, specialty liquors and craft beers to serve customers and provide wait staff with well-prepared drinks
- Created welcoming and enjoyable experience ensuring customer satisfaction by maintaining, friendly and accommodating, positive attitude
- Managed cash drawers and cash pickups during shifts to ensure accuracy of cash count
- Made sure facility was locked and secured after all guests had left.
Specialist
Fort Lewis/JBLM, Army National Guard
Joint Base Lewis McChord, WA
03.2003 - 03.2009
- 92f, operated as a re-fueler and cross trained in supply and logistics, completed, submitted and filed paper work using Army National Guard specific software, second in charge of unit/company supply room, organized and executed inventories, prepare purchase requests and ordered equipment, issued and tracked supplies
- While deployed to Iraq maintained security controlled entry point, manned security tower monitoring perimeters of my assigned area, responsible for Army issued weapon.
Supply Technician
Army National Guard
Joint Base Lewis McChord, WA
01.2006 - 01.2008
- Maintain inventory of supplies, equipment and all necessary organizational supply paperwork using Army National Guard specific software
- Supervised soldiers receiving, inspecting and load and unloading items
- Stocked merchandise, and rotated stock in and out for the unit
- Responsible for delivery and turn in's to include uniforms, confidential materials
- Checked in and signed out weapons by serial numbers and weapon type
- I also supervised three to four soldiers at a time doing various duties from physical activity, weapons training and other mission specific duties
- Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy
- Organized and maintained correct inventory levels to drive highest turns possible on inventory
- Provided supply chain guidance to team of 5-10 soldiers.
Education
Some College (No Degree) - Liberal Arts And General Studies
University of Maryland University College
USAG Stuttgart, GermanyTechnical Certification Certificate - Hospitality
Clover Park Technical College
Lakewood, WA05.2015
High School Diploma -
Bethel High School
Spanaway, WA06.2003
Skills
- Multitasking and Prioritization
- Layout Planning
- Deadline Management
- Customer Relations
- Inventory Tracking and Management
- Originality and Creativity
- Training and Development
- Problem-Solving
- Attention to Detail
- Conference and Convention Planning
- Guest Management
- Special events planning
- Event Planning
- Client Relations
- Schedule Management
- Event Setup and Breakdown
Certification
- NRA- Management Operations Certificate
- NRA- Marketing Certificate
- Restaurant/Hospitality Management Technical Certificate
- Nesta- Life coach and Weight Management Certificate
- Nesta- Personal Athletic Fitness Chef Certificate
Address
- Fort Campbell, Ky
Timeline
Lead Event Coordinator/Military Event Liaison
Oak Grove Tourism Commission
10.2022 - Current
Office Store Consultant
Fedex Office
09.2020 - 09.2022
Store Associate
DECA Commissary
04.2020 - 06.2020
Assistant Business Manager
USAG, MWR
01.2018 - 02.2020
Bartender
Fort Lewis/JBLM, American Lake Conference Center MWR
01.2013 - 01.2016
Supply Technician
Army National Guard
01.2006 - 01.2008
Specialist
Fort Lewis/JBLM, Army National Guard
03.2003 - 03.2009
Some College (No Degree) - Liberal Arts And General Studies
University of Maryland University College
Technical Certification Certificate - Hospitality
Clover Park Technical College
High School Diploma -
Bethel High School